Visitor Services Advocate
The Manitoba Museum - Winnipeg, MB

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1. General
Reporting directly to the Manager of Visitor Services, the incumbent is responsible for the sales function and provides visitor assistance, direction and supervision throughout the public areas of the institution, including the Museum Gift Shop. In addition, this position provides logistical support and services for Museum rental facility clients. The incumbent must exercise initiative and independent judgement in working with both internal and external customers and is required to work independently with little supervision. Fluency in both official languages is an asset.

2. Typical Duties
a. Admission sales to all public venues and merchandise sales in the Museum Shop, including control and maintenance of the cash function through the appropriate point of sale system.
b. Tactfully up-sell visitors to maximize revenue per transaction.
c. Provide crowd supervision and direction for the general public and school groups in public areas.
d. Assist with inventory control, recording and pricing of merchandise.
e. Maintain a constant staff presence in the appropriate public areas and provide crowd direction.
f. Answer enquiries from and provide information to the general public on all of The Manitoba Museum's programs and activities, as well as tourism information and directions as requested.
g. Communicate visitor feedback and report malfunctioning equipment to the Manager.
h. Provide customer service to rental and birthday party clients ensuring that all internal procedures are properly followed.
i. Assist with client surveys and the ongoing assessment of exhibits or shows as required.
j. Assist with training and supervision of volunteers.
k. Perform clerical duties as related to the Visitor Services function and provide clerical support to other departments as required.
l. Other duties as reasonably assigned.

1. Skills, Abilities and Knowledge
a. Very good communication and inter-personal skills, including the ability to be tactful and diplomatic when dealing with the public.
b. Ability to handle and account for cash.
c. Basic computer skills including working knowledge of Windows applications.
d. Ability to work co-operatively in a team environment.
e. Ability to work in an organized and independent manner.
f. Knowledge and understanding of the requirements of proper business demeanour, including conscientiousness, reliability and punctual attendance.

2. Education, Training and Experience
a. Grade XII education, and
b. A minimum of one year experience working with the public, and
c. Experience with cash control, or
d. An equivalent combination of education and experience.

This is a part-time temporary position commencing January 1, 2013. The incumbents will report to the Manager, Visitor Services. Pay range is $10.97 -15.11 per hour. Availability for weekday, weekend and occasional evening shifts is essential.

How to apply:
Please submit your resume including Cover Letter by December 20, 2013 to:

Human Resources Officer
The Manitoba Museum
190 Rupert Avenue
Winnipeg, Manitoba R3B 0N2

Fax: 942-3679