Customer Representative (Former Employee) – Ottawa, ON – 4 November 2016
You would be at your desk taking incoming calls non stop until you designated break and lunch time. If you needed other breaks the had to go through a main area to keep track of incoming calls (so they didn't get missed) It was a very high spirited place to work. High energy and fun. Employees were happy and proud in general. Provided high end tools for the job, top of the line computers etc. Hardest part was collecting from those who really didn't have the money do to recession but did owe.
Validation Clerk (Former Employee) – Greater Sudbury, ON – 24 October 2016
Being employed by the Canada Revenue Agency, for 15 years, has provided me with a wealth of knowledge. I was taught outstanding customer service skills, the ability of being both accurate and efficient.
Knowledge of the income tax act and learning to adapt effectively to monthly and yearly changes within a fast paced environment. I`ve learned to successfuly work in a team environment or indivdually.
The position was extremely stressful at times, as expected rates were often unattainable and unrealistic. Seniority is not considered when working towards advancing. The atmosphere is very competitive as each employee must maintain expected, weekly, rates in order to remain employed.
Testing Analyst (Former Employee) – Ottawa, ON – 11 August 2016
Good work when available, decent pay and benefits.
Ideal 8-4 or 9-5 shifts. 37.5 hour work weeks. Overtime during peak testing seasons.
Skills learned are listed in the resume. Both formal in-class training and on-the-job learning. Training varies from department to department and section to section. Some top-notch, other significantly less so.
Management is what is publicly perceived regarding the public sector. Some decent managers, some not so much. All are constrained by bureaucracy and knowledge gaps / disconnect between employee needs and management / governmental objectives.
Most difficult part of the work was the perpetual term contract nature and departmental budgets. Would work anywhere from 6-month to 12-month renewable contracts with frequent breaks in service to prevent employees from gaining automatic permanency after 5 years.
Co-workers are like in the private sector; some are career-driven, others are laggards, many are in it for the benefits.
Most enjoyable part of the job was the bi-weekly paycheque.
Little upward mobility, departmental and office politics, perpetual contract nature of work.
CRA pay is good at entry-level but not so good for experienced professionals
Income Tax Auditor (Current Employee) – Penticton, BC – 11 July 2016
Too many term employees. No advantage for those that have professional designation. This is in comparism to the other employers' that emphasize the attainment of a professional designation as a necessary condition for some jobs. The pay at entry level is good but low for experienced professionals when compared to the private sector and even the provincial and municipal government jobs.
Taxpayer Services Agent (Former Employee) – Toronto, ON – 27 June 2016
The CRA is a very tough work environment. It is very hectic and regulating so the demands of the work itself does not make it easy to make accommodation for work/life balance. Nevertheless the employer does everything it can to help out.
Be prepared to be extremely busy and kept on your feet unlike any job you've had before.
Although it is a very stressful job, the people are very nice and helpful. The Agency gives you wonderful tools to do your job.
Director of Human Resources (Former Employee) – Shawinigan-sud, QC – 10 June 2016
This job was a natural step for the advancement of my career. The challenge was to establish a brand new taxation center. The progression was from 0 employees to 1,500 employees in three years. I was part of the senior management group.