Manager (Former Employee) – Surrey, BC – 22 June 2017
For someone just starting out the wages are fantastic. The benefits are excellent and are comparable to any other government job.
As in any job, the mAnagement isn't always as knowledgeable as they should be on human resource management. Part of this is the way they staff. Staffing is based on competencies and when testing you only need to show the competency once and have it verified to achieve the rating required.
Workplace culture differs to what job you have. The jobs in the call centre environment do not have as much team experience but the effort from management is there to try and build a good team.
Overall, the opportunity to advance is slower than what the younger people expect but I think it was a great place to work overall.
Great benefits, great wages.
Changing to more call centre environment, most jobs at the lower level are not challenging.
Tax Filing Volunteer (Former Employee) – Burnaby, BC – 13 May 2016
I had the opportunity to work for Canada Revenue Agency as a CVITP for the past 3 months. My office was allocated in Burnaby community Services (2055 Rosser Avenue, Burnaby, BC). I was responsible to prepared income tax returns and benefits for low-income people. I got a chance to make lot of connections and was able to apply the skills and knowledge I learn from BCIT to give back to the community. My mentor from Burnaby Community Service had given me lots of useful instructions and I'm grateful to have her as my supervisor.
Cashier/ General Services Clerk (Former Employee) – Edmonton, AB – 2 May 2016
Accepted tax payments from individuals and companies . Data entered payment, offered receipts . Tallied day end payments , with appropriate paperwork. Assisted customers with basic information about taxes, referred to telephone operator when needed.
Good money if you keep your head down and have no soul
Collection Agent (Former Employee) – Ottawa, ON – 26 April 2016
Typical day, arrive early and prep for the job and visit some friends. Make sure to be positive to make them feel better about their daily suffering and avoid saying anything too loud as one should not draw attention to themselves. Answer several calls, make way more call and see several problems with the way the job is done. Hold your tongue and watch wasted time, suffering tax payers and tax dollars burn away as those in charge who you could suggest fix issues would rather not knowledge issues as they will be able to retire soon and it can become someone an issue for someone else.
Be verbally abused by tax payer, your manager and don't complain or your job is on the line.
Professional and friendly work environment with excellent benefits
Tax Compliance Officer (Former Employee) – Surrey, BC – 5 April 2016
They have excellent training programs; supervisors always open for advice and help in job performance; opportunities for advancement is excellent; very reasonable evaluation job performance evaluation. The biggest challenge encountered is handling errant taxpayers; but what I like most is being able to handle these taxpayers who eventually become cooperative.
It was a fun place to work with many opportunities to learn
Interior Design Co-op Student (Former Employee) – Ottawa, ON – 19 March 2016
It was a great place to work and the employees were very helpful with providing new tips with programs and advice. I was able to experience new programs and have a different understanding of the design field.
Receptionist/Clerk (Former Employee) – Winnipeg, MB – 6 March 2016
I learned numerous clerical tasks. I loved my boss, and my boss' boss. My co-workers were wonderful. It was a great work environment. My boss had faith in me to coordinate a large project and included me as a regular employee, not only a student.
Good job security, good work environment, always something to do, was often able to use my organizational skills
Senior Program Advisor, E-Services (Former Employee) – Ottawa, ON – 23 February 2016
Worked at CRA for 10 years with some of the most amazing and skilled people in the Canadian workforce. Had the chance to work on some of the best files in the Agency. Thankful for awesome managers and friendly staff.
Field Examiner (Current Employee) – Toronto, ON – 15 February 2016
Review and audit the books and records of clients to ensure compliance with income tax regulations. Discuss tax issues with manager, clients and their representatives, research tax legislation and prepare working papers, audit reports and correspondence.
General Duties Clerk (Current Employee) – Winnpeg, MB – 16 January 2016
I was in an unsuitable position as a labourer, not a skilled professional according to my credentials. The position was monotonous, robotic. Communication between team leaders and workers was somewhat lacking. I worked closely with other coworkers that were beneath my skill level and socially/ interpersonally challenging to work with. I needed to find suitable employment and to grow.