The Canada Revenue Agency
Pension Benefits verification and validation Clerk (Current Employee) – Ottawa, Ontario – February 26, 2015
A typical day in my position is a busy and fulfilling day filled with puzzles and discrepancies in accounts under which I must solve. I learn how to manage my time as in instances some cases may be quite time consuming. We have deadlines to meet therefore I must be diligent in time management.
I work with a great Team, we all excel at one part of the Pensions Verification Program. If lacking information in a certain area we can depend on one another to have information that may help solve the issue. We spend 7.5 hrs daily together and it is a well spent 7.5hrs. We are constantly learning together and in my Department are all Team Players.
The most difficult part of my job, I would have to say is awaiting correspondence from clients. Our clients have a deadline to submit their proof, however if it is just one day late we cannot accept their submission. Unfortunately this happens quite often and it is very disappointing to the clients, but they are notified well in advance on when their submissions are due.
The most enjoyable part of my job is solving the puzzles the difficult cases, time consuming yes, but very challenging.
in house courses, connexions our library and the various celebrations such as canada day
i enjoy my job tremendously, however due to family i must look at relocating.