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Canada Revenue Agency
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102 reviews

Canada Revenue Agency Employer Reviews

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  • Job Work/Life Balance
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Fun workplace and great team members
Client Services Agent (Former Employee), Edmonton, ABFebruary 3, 2014
Pros: great hours and very flexible when asking for holidays.
Cons: stressful at times
Help clients with tax questions and every day I learned something new. Always had fun at work which relieved the stress and team leader was always very supportive and helpful. The hardest part of the job was dealing with angry clients and we still had to be very professional.
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Nothing bad to say, great place to work
Student employee (Former Employee), Summerside, PEJanuary 31, 2014
Pros: good hours good money
Cons: sometimes hard to get benefits.
Was a great place to work, Co workers were fine and so was management. Job security for some was lacking but you would be given at least appropriate dates. Sometimes they will keep someone on full time but keep them on contract so they do not have to give benefits.
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Working at CRA
INCOME TAX AUDITOR (Current Employee), Edmonton, AlbertaJanuary 29, 2014
Pros: flexible schedule and excellent work-life balance
There are no typical days with CRA as your work can be as varied as your clients. While many audits have similar steps, every business is unique and as a result employees must be able to adapt techniques used to review issues with previous taxpayers to the unique circumstances of the current audit.

The in-depth exposure to hundreds of businesses provides – more... an experience-based education second to none. Working closely with business owners during an audit provides many opportunities to learn exactly how business are run. In addition to experience-based learning, the Agency also provides extensive internal training as well as some higher level professional development courses. I would say that my formal education gave me an excellent toolbox to work from but my experiences with CRA are where I truly learned about accounting, auditing, and tax. – less
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Office was in a good location
Auditor (Former Employee), Hamilton, ONJanuary 13, 2014
Pros: good health benefits
Cons: advancement was very limited.
Organization is a branch of the Federal Government. Procedures
are not always efficient and effective. Work environment is that of a government office.
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Productive and easy going
Child Tax Benefits (Former Employee), Surrey, BCJanuary 12, 2014
Fast-paced work environment that requires you to reach daily production goals. Accuracy is key. Laid back atmosphere and casual dress code.
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great place to work
Collection Agent (Former Employee), MontrĂ©al, QCDecember 10, 2013
Pros: working independently
Cons: long hours on the phone collecting
Loved working downtown Montreal
Job security
Great co-workers, very friendly and warm
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Good for Job Work/Life Balance
Collections Contact&Employer Accounts (Former Employee), Quebec City & Shawinigan-Sud, QCDecember 4, 2013
Pros: job work/life balance, easier access to internal opportunities for contract positions
Cons: limited opportunities for permanent position, foreign diploma not decently recognized, closed minded in some areas
It provides a Job Work/Life Balance environment, but not easy to obtain a permanent position.
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Mixed bag
Prefer not to disclose (Former Employee), Prefer not to discloseDecember 1, 2013
Pros: unlimited personal time
Cons: lack of desire to export work culture
The CRA provides the most incredibly mixed bag of employment I've ever endured, and it's clear that several folks on here are more interested in keeping their job than being honest and/or are dangerously lacking perspective. Further, the four-star rating is entirely undeserved as the metrics employed by Indeed cannot accurately measure the reality of – more... working for an incumbent government enterprise. Having quit with no intention to ever return, I can finally post my opinions without fear of reproach!

Work/life balance gets a 5 star rating exclusively, as this is the single redeeming quality of the CRA. People are treated like people! If only the agency would take it upon itself to use its position of power to force private employers to such a standard, Canada would be in a position to set the worldwide standard for employment in the future. I urge the agency to export its work culture lest it face redundancy in the age of the internet and alternative currencies.

The hearts of the individuals working at CRA are in the right place, but the level of job security and ability to get away with just about anything on the job eventually perverts even the most ethical of persons. Anyone who has managed to work out the social dynamics and become popular will stick around, but the rest move on. Many people work themselves out of the environment - either accidentally or intentionally - due to ethical reasons. Draw from that what you will.

Internally, this is incredibly well known. The government recently launched their own Facebook-esque site for employees, and the [initial] reviews being posted were - by and large - very upset at the culture. Organization blindness isn't to blame, and I look forward to a younger generation (who possess a globalized perspective) finding ways to revolutionize the agency.

It could be the absolute best place to work if the relaxed atmosphere and excellent pay scales were actively exported and thrust on the private sector. Unfortunately, the CRA has an insular culture that is more interested in preserving it's own image than it is concerned with setting a gold standard for employers to follow. CRA has the power and capacity to do the latter, and actively chooses not to. This is understandable as taxes need to be paid, but a compromise was certainly not in the cards during my employment - which I find to be abhorrent.

Problems abound, including but not limited to:
- individuals "double-dipping" (contracting on pension)
- very little actual work to do beyond simple service jobs
- government hiring quotas preventing advancement via merit
- decreased respect for FTEs while contractors gain traction
- excessive operation cost (given the agency is a glorified abacus)

Positive notes abound, including but not limited to:
- respect for individual needs
- diffused power structure (in comparison to corp. environments)
- limitless time in the day for team building
- focus on continuing education

I've written enough! In short, CRA needs to get over this nonsense of worrying about having a new manager ever 4 years and thrust the positive notes identified on to the private work place by creating financial incentives to do so, irrespective of who is leading the country. – less
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Productive and a fun place
Team Leader (Current Employee), Calgary, ABNovember 29, 2013
Pros: compressed schedule
A typical day in this organization is all about multi-tasking in a fast-paced environment to manage time and deadlines, managing team referrals, facilitating, coaching and creating month-end metrics. The most enjoyable part of the job is the satisfaction of meeting dead lines. Management is very supportive and coworkers are great.
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Great Place
Error Inspection Control Clerk (Former Employee), Winnipeg, MBNovember 25, 2013
Great place to work on a temp basis. Great people work there.
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must meet their requirements/accuracy
Information Return Processing Clerk (Former Employee), Ottawa, ONNovember 17, 2013
Pros: n/a
Cons: some times o/t
Good management, good co-workers,learned lot about the people's tax return.
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Fantastic place to work
Data Entry (Former Employee), Greater Sudbury, ONNovember 14, 2013
You have many resources to consult when learning new workflows, management is available for any and all concerns, benefits are fantastic! The hardest part of the job is learning to multitask, but once you get the hang of it, you really can go far! I would love any opportunity to work there again!
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Interesting place to work
Taxpayer Service Agent (Former Employee), Toronto, ONNovember 12, 2013
Answering telephone inquiries of individual taxpayer.
Learned to be extra patient in dealing with senior taxpayer
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Call Site
Tax Payer Services Agent (Current Employee), Toronto, ONNovember 2, 2013
Stressful environment. Most taxpayers hate paying taxes and thus it is a challenge to make them understand the rules and regulations and the obligation towards the Canadian society.

Co-workers are the excellent as there is a huge culture of team work.
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A typical day
Volunteer Income Tax Preparer (Current Employee), Kitchener, ONNovember 1, 2013
Pros: meet lots of new people, helping people
Cons: none i can think of
I would meet with people that had made appointments with me and take their information and prepare and file their income tax returns.
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Enjoy customer service and preparing tax returns
Tax Clinic Coordinator (Former Employee), New Westminster, BCOctober 30, 2013
Skilled and experienced in preparing wide variety of tax returns.
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Challenging Place to work
Trust Accounts Compliance Officer (Payroll) (Current Employee), Ottawa , ONOctober 15, 2013
Overall a great work experience. Management went above & beyond to help with work-life balance & to accommodate due to life circumstances.
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Very clicky place to work.
Office Clerk (Former Employee), Surrey, BCSeptember 15, 2013
Pros: good pay and benefits and room for advancement.
Cons: too much emphasis on inside politics and not enough on tax payer!
People in management do not have integrity. There is also favortism to people that have family working there no matter how bad their work ethics are. Full time staff talk terribly to term employees even though they enforce values and conflict free environment. I used to be proud to be a CRA employee but the more I witnessed how term employees are treated – more... and the unfairness to hard working employees that don;t have family there or are not a teamleaders favourite the more I thought I worked for the devil. I think that people who apply for positions should be screened better as there are people who work at CRA that are dishonest and drug users. – less
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Good Place to Work
Tax Auditor (Current Employee), 360 Main Street Winnipeg MBSeptember 13, 2013
My current position allows for a flexable work schedule that enables for more freedom in my personal life. The salary and benefits are good. Co-workers are good and fun people. The hardest part of the job is that it can get a little mundane. The most enjoyable part of the job is being able to help someone out when it wasn't part of the job because it – more... is unexpected and leaves the person with a positive outlook on the organization. – less
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Busy. Busy busy busy.
Collections Agent (Former Employee), Hamilton, ONSeptember 13, 2013
Pros: you're with the government!
Cons: you're with the government!
Perspective employees, take note, you will be actively working every second you are there. There is no such thing as "down time" or "off season", there will be a voice in your ear every second of your day, every day in IITE, and Collections is not much better. "Cushy government job" these is not, I'm sure those exist somewhere still, but not in the – more... CRA.

If you're fine with that, they've got 1.5x time Overtime opportunities, that are opportunities and not mandatory, so that's awesome, money when you (might) need it, time when you don't. Everyone is supportive and friendly, at least internally...

You WILL suffer a lot of external abuse, but if you go into being a tax officer and NOT expect to be heckled, insulted, or death-threatened, then you probably are too innocent for business. Though it happens less than you'd think. Tax people are not well-liked, but the pay and benefits are good, and their training program (paid training) is amazing. – less