Canada Revenue Agency Employee Reviews

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Great Job
General Duty Clerk - Insolvency Intake (Former Employee) –  London, ON25 September 2017
To bad it is contract work, if your lucky enough to have continuous contracts for 5 years then you become permanent. Supportive environment and great co-workers.
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Greate place to work
Software Engineer 2 (Current Employee) –  Ottawa, ON22 September 2017
I enjoy working at CRA. Great culture and benefits. There is the usual government bureaucracy, but it's manageable once you get used to it. This is a great place for secure employment.
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Excellent schedules and salaries
Examiner and Document Processing Clerk (Former Employee) –  Ottawa, ON21 September 2017
It is a multicultural environment, where you can appreciate and learn different cultures.
Management is easy to approach.
Training is easy to understand and catalogues are also provided to do your job.
In case of misunderstandings, there will be always someone ready to help.
Lots of different events created by the social committee, allowing employees to interact.
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Awesome co-workers
Receptionist (Former Employee) –  London, ON20 September 2017
Performed daily clerical duties including switchboard, data entry,filing and customer service responsibilities. Superb management staff. Friendly and fun co-workers.
Pros
Excellent learning experience
Cons
Only a 1 year contract
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Great Place to work
Individual Income Tax Inquiries Agent (Former Employee) –  Toronto, ON19 September 2017
A great government agency to work with. Very supportive culture with a lot of room to learn, grow and engage. The management is very supportive and loves for you to learn more and grow.
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Okay place to start
Testing Analyst (Former Employee) –  Ottawa, ON13 September 2017
Good place to start but contact employees are always worried if funding is available for extension of contracts. Days of jobs for life are a thing of the past
Pros
Very little
Cons
Long hours
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an excellent place to work on so many levels
Cash Audit (Former Employee) –  Winnipeg, MB12 September 2017
you work in an environment where there is so much room for experience and opportunity for advancement and a diverse work atmosphere plus the benefits and coverage are impeccable.
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A review of the CRA
Support Clerk (Former Employee) –  Vancouver, BC8 September 2017
It is a unionized work environment so you get to vote on any of the labour agreements set out by the federal government. Management is extremely responsible.
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Wow! Great place to work!
SP01-Electronic Data Capture Operator (Former Employee) –  Winnipeg, MB7 September 2017
If you can get a permanent job with the Canada Revenue Agency, great! Even working for just a temporary job is a great experience. Salary is almost double minimum wage. Staff is extremely friendly, and management very helpful, especially in accommodating special needs.
Pros
Overall culture is amazing
Cons
Just temporary job
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Opportunities
G.S.T. Officer (Former Employee) –  St. John's, NL4 September 2017
Positive work environment, very stimulating for advancement and personal development. Employer was very accommodating to personal needs. Overall a wonderful experience.
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none
Call Centre Agent- Term Employee (Former Employee) –  Ottawa, ON2 September 2017
Not applicable as no longer an employee within the Canada Revenue Agency, No more information available at this time as I have nothing more to say. I am looking for new job.
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good place to work
Taxpayer Services Agent (Former Employee) –  Montréal, QC1 September 2017
good place to work but temporary contracts and can spend part of the year not working during low season. Very busy during tax season but then slows down. Friendly atmosphere
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Good place to work. Good people.
Income Tax Auditor (Current Employee) –  Toronto, ON29 August 2017
Management is focused on time, rather than production. This leads to micro managing staff rather than focusing on the larger picture.

But despite this, it is a great place to work.
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it was fun
Data Entry Operator (Former Employee) –  St. John's, NL28 August 2017
worked there for a long time. enjoyed the company and the field that I spent many years in. hoping to find something like this in another job but different location
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Dynamic environment
Taxpayer Service Agent (Former Employee) –  Hamilton, ON27 August 2017
nature of the call that you get can vary time to time. I learned so much in terms of communicating and analyzing the situation a hand. the people at work are very supportive and available any time you need help. there is always something happening at the call center and you are given the opportunity to take part in fun activities.
Pros
Awesome work environment
Cons
stress full call do happen
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Very Busy and Always Changing!
Taxpayer Services Agent (Current Employee) –  Hamilton, ON24 August 2017
Great Job! Fantastic Management!
Salary and Benefits are Great! Generally working 9-5
Sucks that you are on a contract forever! Always unsure of next contract.
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Typical Government atmosphere
Team Leader and Tax Auditor (Former Employee) –  St. Catharines, ON19 August 2017
The environment was not great to work in. Everything was based on promoting competition between co-workers and this brings out the worst side of people.
Pros
Good perks as far as schedule
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Professional place to work with
Assessment Processing Clerk (Former Employee) –  Greater Sudbury, ON17 August 2017
I was quite enjoy work at CRA. It was not only provide a lots of professional training, but also had a very friendly multicultural work environment. I learned a lots from it.
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Nice place to work but you will be on contract forever
Taxpayer Services Agent (Former Employee) –  655 Bay Street16 August 2017
As a Taxpayer Services Agent expect to spend your whole day on the phone, it is a call centre after all. Constant calls but not as many angry taxpayers as you would think. It can be monotonous depending on what day and what line of business you are on. Managers don't really do much from what I could tell, resource officers are the main go to for questions.
Most people in the call centre eventually want to move on to other sections (Audit, Collections, etc.) and the bitterness is evident when they get passed over.
After 5 consecutive years of service you become permanent but good luck getting those 5 consecutive years!
Toronto call centre will close in September 2017 so this job will no longer exist in Toronto. Toronto has become to expensive for the CRA to operate in apparently.
Pros
Easy job, Monday to Friday 9-5, ample overtime during tax season.
Cons
Can be monotonous.
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Okay but slow progress
Administration & Processing Clerk (Current Employee) –  Vancouver, BC12 August 2017
- No growth/advancement for both the employee and the company
- 90% of the suggestions and recommendation for growth or efficiency will get rejected because of the strict rules in the government
Pros
Stability
Cons
Slow, No growth
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Overall rating

4.1
Based on 367 reviews
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Ratings by category

Work/Life Balance
4.2
Salary/Benefits
4.1
Job Security/Advancement
3.4
Management
3.7
Culture
3.7