Canada Revenue Agency Employee Reviews

Found 259 reviews matching the search
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Great place to work for people with accounting backgrounds.
Tax Administrator (Former Employee) –  Surrey, BC31 January 2017
Like any government office, management monitors production levels consistently. However, you may chose to work compress hours and have more days off. Workplace culture is easy going, and strong emphasis on employee well-being. Hardest part about the job is having to wake up early and be at work at 7:00 AM for an office job. Also there is no free parking, and if you want to start work late you will not find any parking spots. Most enjoyable part of the job is the Agency celebrates almost every holiday on the calendar and encourages staff to decorate their office space.
Pros
Good work culture, lots employee support programs, and great environment to learn about taxes.
Cons
Work from term to term. Few longer term permanent positions.
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Fast paced work environment
Benefits Processing Clerk (Former Employee) –  Summerside, PE6 December 2016
I did enjoy my work experience for the Canada Revenue Agency. The salary, medical benefits, and vacation pay was great. The staff, and management were very nice. The only thing I did not like about the Canada Revenue Agency was the job security. Programs, and budgets for those programs, were always being cut and therefore; you never know/knew when you would be called back for another contract.
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Good work when available
Testing Analyst (Former Employee) –  Ottawa, ON11 August 2016
Good work when available, decent pay and benefits.

Ideal 8-4 or 9-5 shifts. 37.5 hour work weeks. Overtime during peak testing seasons.

Skills learned are listed in the resume. Both formal in-class training and on-the-job learning. Training varies from department to department and section to section. Some top-notch, other significantly less so.

Management is what is publicly perceived regarding the public sector. Some decent managers, some not so much. All are constrained by bureaucracy and knowledge gaps / disconnect between employee needs and management / governmental objectives.

Most difficult part of the work was the perpetual term contract nature and departmental budgets. Would work anywhere from 6-month to 12-month renewable contracts with frequent breaks in service to prevent employees from gaining automatic permanency after 5 years.

Co-workers are like in the private sector; some are career-driven, others are laggards, many are in it for the benefits.

Most enjoyable part of the job was the bi-weekly paycheque.
Pros
Benfits, pay.
Cons
Little upward mobility, departmental and office politics, perpetual contract nature of work.
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I was able to work in various departments, met a lot of good people
Word Processor (Former Employee) –  Ottawa, ON25 January 2017
Good place to work, the only reason I left was to raise my family. Very good salary, lots of time off. Would recommend this agency to work for, endless opportunities.
Pros
good benefits, lots of opportunities
Cons
some people were difficult to work with
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Great Opportunity for Growth and Work-Life Balance
Employer Accounts Agent (Former Employee) –  Greater Sudbury, ON20 October 2016
Many resources to help you out throughout whatever program you may be taking. Culture is diversified. Great pay rate and ability to schedule your own work hours.
Pros
Resources, training, salary
Cons
Contract work with not many permanent opportunities
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Good work when you can get it
Testing Analyst - Acceptance Testing Division (Former Employee) –  Ottawa, ON15 August 2016
8-4 or 9-5 workday. Desk job.

See Resume for skills learned.

Management both decent and not so decent. All are tied by bureaucratic rules.

Co-workers were both decent and not so decent. Some worked hard, others not so much.

Hardest part of job was lack of technical direction, contract nature of work, management shuffles.

Good hours and decent benefits.
Pros
Good working hours, benefits
Cons
Contract work, lack of mobility or permanency
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Review of the CRA
Validation Clerk (Former Employee) –  Greater Sudbury, ON24 October 2016
Being employed by the Canada Revenue Agency, for 15 years, has provided me with a wealth of knowledge. I was taught outstanding customer service skills, the ability of being both accurate and efficient.

Knowledge of the income tax act and learning to adapt effectively to monthly and yearly changes within a fast paced environment. I`ve learned to successfuly work in a team environment or indivdually.

The position was extremely stressful at times, as expected rates were often unattainable and unrealistic. Seniority is not considered when working towards advancing. The atmosphere is very competitive as each employee must maintain expected, weekly, rates in order to remain employed.
Pros
Good Wages
Cons
Highly Stressful
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Just awesome
Compliance Officer (Current Employee) –  Toronto, ON5 July 2016
Great working environment, good culture, good management, no discrimination. Nothing to complain. .................................
Pros
Work/Life balance - Culture - Managment - Benefits -Vacations
Cons
Pay is below Provincial Government or private sector
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Good work when available
Testing Analyst (Former Employee) –  Ottawa, ON7 November 2016
The CRA is a decent place to work when the national employment environment is favourable. Good benefits / life balance and work hours.

Co-workers were fine and as in any workplace environment there were some favourable and some not-so favourable individuals.

A typical day was either 7-3, 8-4 or 9-5, Monday to Friday.

The most difficult aspects of the line of work was the learning curve relating to understanding systems, policies and procedures and overall Income Tax aspects.
Pros
Good salary, paid leave, flexible hours
Cons
Contract work, no long-term employment security
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Fun place to work at
Taxpayer Services Agent (Former Employee) –  Montreal, quebec19 October 2016
Great downtown offices Employers is a very employee-friendly company that provides a great work life balance and flexible work hours. Culture is very conservative and status quo can be strong.
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too much politics and hierachy
Electronic Data Operator (Former Employee) –  Surrey, BC12 July 2016
the atmosphere at STC is very competitive especially positions with production goal

not much job security as they constantly lay off people
Pros
no freebies
Cons
long hours
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Customer Service
Customer Service (Former Employee) –  St. John's, NL29 August 2016
8.5 hour days
worked on computer
checked accounts
management is good to work with
had your own personal working spaces
had your project to do so you knew what work was yours
Pros
great salary and benefits
Cons
working in cubicles
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Very nice workplace
Tax Analyst (Current Employee) –  Saint John, NB6 September 2016
I enjoy working with all my peers and look forward to spending my career with the Canada Revenue Agency.

I work on the phones taking inbound calls from taxpayers.
I deal with a lot of accounting information.
I love management here.
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Good Workplace
Senior Large File Tax Auditor (AU-04) (Current Employee) –  Mississauga, ON19 June 2016
Great work life balance and competitive pay. Great people and excellent benefits. Pace of work is slower than in private practice.
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Secured workplace to be
General Duties Clerk (Former Employee) –  220 4 Avenue SE Calgary AB17 December 2016
The benefits are highly rated for the quality. Employment equity is very well emphasized throughout my employment duration. Managers and supervisors are very professional in nature.
Pros
Benefits including dental, and other medical related insurance
Cons
Some production duties have a limited time frame to accomplish
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Great place to work. Room for advancement.
Investigator-Enforcement Division (Former Employee) –  Edmonton, AB30 December 2016
See resume. Everyday was different. Great variety of work. Very good tax and audit training available. Generally, management was very good. Co-worker procedure sharing available. Enjoyed the work as you were basically doing the work on your own, with some management input.
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Good Salary
Assessment Processing Officer (Former Employee) –  Greater Sudbury, ON9 January 2017
A lot of competition, but, good wages and benefits.
Stressful to have to meet often outrageous rates.
Too many loop holes to move ahead
Entitled to accumulation of vacation and sick time.
Pros
Equal Opportunity Employer
Cons
Stress
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Very stimulating challenges, right up my alley
Director of Human Resources (Former Employee) –  Shawinigan-sud, QC10 June 2016
This job was a natural step for the advancement of my career.
The challenge was to establish a brand new taxation center. The progression was from 0 employees to 1,500 employees in three years. I was part of the senior management group.
Pros
Lots of challenges
Cons
No cons
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Fun place to work
Audit Senior (Current Employee) –  Canada23 January 2017
I had a very good experience working there. However, I need more challenging jobs since you can't easily change things there
Pros
Learning
Cons
management
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high productivity , strict daily routines
Customer Representative (Former Employee) –  Ottawa, ON4 November 2016
You would be at your desk taking incoming calls non stop until you designated break and lunch time. If you needed other breaks the had to go through a main area to keep track of incoming calls (so they didn't get missed) It was a very high spirited place to work. High energy and fun. Employees were happy and proud in general. Provided high end tools for the job, top of the line computers etc. Hardest part was collecting from those who really didn't have the money do to recession but did owe.
Pros
quality enviroment high energy
Cons
tough collecting debts
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Overall rating

4.2
Based on 265 reviews
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Ratings by category

Work/Life Balance
4.2
Salary/Benefits
4.2
Job Security/Advancement
3.5
Management
3.8
Culture
3.8

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