Prefer not to disclose (Former Employee) – Prefer not to disclose – 1 December 2013
The CRA provides the most incredibly mixed bag of employment I've ever endured, and it's clear that several folks on here are more interested in keeping their job than being honest and/or are dangerously lacking perspective. Further, the four-star rating is entirely undeserved as the metrics employed by Indeed cannot accurately measure the reality of working for an incumbent government enterprise. Having quit with no intention to ever return, I can finally post my opinions without fear of reproach!
Work/life balance gets a 5 star rating exclusively, as this is the single redeeming quality of the CRA. People are treated like people! If only the agency would take it upon itself to use its position of power to force private employers to such a standard, Canada would be in a position to set the worldwide standard for employment in the future. I urge the agency to export its work culture lest it face redundancy in the age of the internet and alternative currencies.
The hearts of the individuals working at CRA are in the right place, but the level of job security and ability to get away with just about anything on the job eventually perverts even the most ethical of persons. Anyone who has managed to work out the social dynamics and become popular will stick around, but the rest move on. Many people work themselves out of the environment - either accidentally or intentionally - due to ethical reasons. Draw from that what you will.
Internally, this is incredibly well known. The government recently launched their own Facebook-esque site for employees, and the [initial] reviewsmore... being posted were - by and large - very upset at the culture. Organization blindness isn't to blame, and I look forward to a younger generation (who possess a globalized perspective) finding ways to revolutionize the agency.
It could be the absolute best place to work if the relaxed atmosphere and excellent pay scales were actively exported and thrust on the private sector. Unfortunately, the CRA has an insular culture that is more interested in preserving it's own image than it is concerned with setting a gold standard for employers to follow. CRA has the power and capacity to do the latter, and actively chooses not to. This is understandable as taxes need to be paid, but a compromise was certainly not in the cards during my employment - which I find to be abhorrent.
Problems abound, including but not limited to: - individuals "double-dipping" (contracting on pension) - very little actual work to do beyond simple service jobs - government hiring quotas preventing advancement via merit - decreased respect for FTEs while contractors gain traction - excessive operation cost (given the agency is a glorified abacus)
Positive notes abound, including but not limited to: - respect for individual needs - diffused power structure (in comparison to corp. environments) - limitless time in the day for team building - focus on continuing education
I've written enough! In short, CRA needs to get over this nonsense of worrying about having a new manager ever 4 years and thrust the positive notes identified on to the private work place by creating financial incentives to do so, irrespective of who is leading the country.less
GST/HST Compliance Officer, Toronto East (Current Employee) – Scarborough, ON – 21 April 2017
A typical day at work entails contacting non compliant tax payers through telephone calls or letters. Once contact is established I was required to help the tax payers file GST/HST returns by providing them information and paperwork. Tax payers are given deadlines and if the tax payer fails to file by the deadline assessments are raised by me through use of CRA software. I have learned effective situational judgement skills, customer service skills, and the use of software such as Microsoft office, excel, outlook and more, The management is very helpful and encouraging. They focus greatly on teamwork and emphasising team performance and production. The workplace culture is very friendly with everyone very open and outgoing. The hardest part of the job was taking days off as the work piles up and is hard to catch up with missed work. Most enjoyable part of the job is the work culture.
Estates & Trusts Officer (Former Employee) – Calgary, AB – 18 April 2017
I worked for the Canada Revenue Agency as a summer student. Overall this job was a pleasant experience. I enjoyed working on the team that I was on and the job paid quite well compared to most other summer student level jobs. My only complaint is that the the work was tedious.
Monday-Friday daytime, evenings and weekends off. Downtown office environment; lots of fun during Calgary Stampede week.
Administration Clerk / Student (Former Employee) – Toronto, ON – 12 April 2017
Wonderful trainers in each department, willing to train you in any area of difficulty. Room for transfers, and advancement for those who want it. Great salary and benefits. State of the art security. Quite and comfortable atmosphere.
Clerk (Current Employee) – Surrey, BC – 7 April 2017
Some really great people to work with, comfortable salary and benefit plans, term contracts, however it is difficult to become a permanent employee and parking can be an issue. Overall a good place to work.
This was chosen career. The work was very interesting and satisfying. Promotions were available to me when I was ready. I learned a lot .
Trust Accountant for trust exam and payroll (Former Employee) – Vancouver, BC – 31 March 2017
I was employed with CRA most of my life . 35 years . I started as a file officer and worked my way up to trust auditor . The work was very rewarding. I learned how to manage my work and people. I learned how to communicate with taxpayers by phone , correspondence and in person. I learned how to defuse a high volitile situation if one occurred. I am very easy to get along with,and worked with some very special people some of whose are and will always be my friends
It was a very informative job with a ver good salary
Data Entry Clerk (Former Employee) – Ottawa, ON – 23 March 2017
A temporary data entry job entering T4 information using an outdated system, total emphasis focused on high keying abilities at the cost of accuracy. Supervisors were out of touch regarding the temporary basis of the position, informing us of positions no one was qualified for and ignored people who were disruptive, choosing to make a scene instead of resolving it quietly. There was a total lack of accountability to whom they hired to screen out potential problem makers.
General Duty Clerk, Administration Clerk (Former Employee) – Sudbury, ON – 16 March 2017
Great job for the hrs and pay. I worked in different departments, therefor I learnt alot. The hardest part of the job was losing my job from governement cut backs. I enjoyed being part of team and working hard at keeping production.