Prefer not to disclose (Former Employee), Prefer not to disclose – December 1, 2013
Pros: unlimited personal time
Cons: lack of desire to export work culture
The CRA provides the most incredibly mixed bag of employment I've ever endured, and it's clear that several folks on here are more interested in keeping their job than being honest and/or are dangerously lacking perspective. Further, the four-star rating is entirely undeserved as the metrics employed by Indeed cannot accurately measure the reality of – more... working for an incumbent government enterprise. Having quit with no intention to ever return, I can finally post my opinions without fear of reproach!
Work/life balance gets a 5 star rating exclusively, as this is the single redeeming quality of the CRA. People are treated like people! If only the agency would take it upon itself to use its position of power to force private employers to such a standard, Canada would be in a position to set the worldwide standard for employment in the future. I urge the agency to export its work culture lest it face redundancy in the age of the internet and alternative currencies.
The hearts of the individuals working at CRA are in the right place, but the level of job security and ability to get away with just about anything on the job eventually perverts even the most ethical of persons. Anyone who has managed to work out the social dynamics and become popular will stick around, but the rest move on. Many people work themselves out of the environment - either accidentally or intentionally - due to ethical reasons. Draw from that what you will.
Internally, this is incredibly well known. The government recently launched their own Facebook-esque site for employees, and the [initial] reviews being posted were - by and large - very upset at the culture. Organization blindness isn't to blame, and I look forward to a younger generation (who possess a globalized perspective) finding ways to revolutionize the agency.
It could be the absolute best place to work if the relaxed atmosphere and excellent pay scales were actively exported and thrust on the private sector. Unfortunately, the CRA has an insular culture that is more interested in preserving it's own image than it is concerned with setting a gold standard for employers to follow. CRA has the power and capacity to do the latter, and actively chooses not to. This is understandable as taxes need to be paid, but a compromise was certainly not in the cards during my employment - which I find to be abhorrent.
Problems abound, including but not limited to: - individuals "double-dipping" (contracting on pension) - very little actual work to do beyond simple service jobs - government hiring quotas preventing advancement via merit - decreased respect for FTEs while contractors gain traction - excessive operation cost (given the agency is a glorified abacus)
Positive notes abound, including but not limited to: - respect for individual needs - diffused power structure (in comparison to corp. environments) - limitless time in the day for team building - focus on continuing education
I've written enough! In short, CRA needs to get over this nonsense of worrying about having a new manager ever 4 years and thrust the positive notes identified on to the private work place by creating financial incentives to do so, irrespective of who is leading the country. – less
Great experience and developed excellent working relationships.
Auditor - Contract Position (Former Employee), Kingston, ON – October 7, 2014
I enjoyed working for this employer. Transitioning from a student to a full-time contract position was a great experience and was beneficial to the development of my career in the Business Administration and Office Administration field.
TAX PREPARER (Former Employee), Saint John Area, NB – September 25, 2014
• Computed taxes owed or overpaid, using specialized software programs • Prepared or assisted in preparing simple to complex tax returns for low-income groups • Helped taxpayers by using their federal, provincial and local codes and saw to it that clients receive the maximum benefit permitted under the law of government
Business Intelligence/ AU-02 Senior Tax Auditor (Current Employee), Halifax, NS – September 17, 2014
Pros: great job/life balance
Cons: no comments
Must have a great deal of self discipline to stay on task and meet dead lines. Significant amount of your time is interaction with the public Great management team and co-worker Continuous learning environment.
Tax Payer Service Agent (Former Employee), hamilton, ON – September 10, 2014
Pros: work life balance
Cons: some calls can be very difficult
On a day to day basis I answered phone calls regarding personal income tax. I have dealt with so many different individuals and so many different situations. Very fasr paced working environment and quality is very important. They give you all the tools that are required to do the job effectively and efficeintly, all you need to do is the research as – more... every call you take is different. – less
Good environment, lots of friendly people, decent work.
Community Income Tax Preparer (volunteer) (Former Employee), Vancouver, BC – August 1, 2014
Mostly complete and assist clients on their personal Tax Return. Majority of the training is learn on the job by yourself, the webinar online trainng is not good. Co-workers are extremely helpful if you dont understand and need help and they are easy to talk to.
Interesting work but management and team work almost inexistant.
Relief Request Screener (Former Employee), Surrey Tax Centre, Surrey BC – July 7, 2014
Pros: good salary.
Cons: team leader has her favorite team member. information not available most of the time.
Extremely difficult to get information necessary to do my work. Information asked to different co-workers was different, or incomplete. When asked the same question twice to the same person, got two different answers. Most of the information is not written anywhere, and yet whan I asked for it I was tols: "You're supposed to know it"... or "You will – more... have to learn it the same way I did, bit by bit". – less
IT Analyst/ Developer (Current Employee), Ottawa, ON – July 6, 2014
Pros: flexible working hours
Cons: need to be bilingual in order to grow in the future
Canada Revenue Ageny is a great place to work. In this job I can find a good work/life balance. This job requires consistent back and forth communication among team members and clients. The hardest part of the job was to transition into work culture and understanding certain policies and procedures because the organization is very large. Working for – more... CRA, I had met many interesting people and have gained alot of knowledge and experience. – less
Assessment & Benefits Processing Clerk (Former Employee), 2215 Gladwin Crescent, Ottawa ON – July 2, 2014
Pros: friendly, helpful environment with good support (and benefits!)
Cons: the days could sometimes feel long, and cold-calling people is never pleasant.
The work was fairly steady, we rarely had days where we weren't busy. On the off day that we weren't our supervisors would often have us helping the other divisions. A usual day entailed going down the list of cases, calling people up and making sure our information was correct.
It was a nice, quiet work environment and I genuinely liked everyone on – more... my team. The hardest part was adjusting to the frequent changes in policy or procedure. They didn't change day to day, but often enough that we'd have to re-evaluate how we approached things and adjust accordingly.
I'd say the best part of the job was definitely the flexible hours - you could elect to put in extra time each day to get more time off later, which worked great for my schedule. – less
Taxpayer Services Agent (Former Employee), Edmonton, AB – June 24, 2014
Pros: confidence and experience in asking questions to be able to give the customer what they need.
Cons: was on a contractual basis and not alot of opportunity for permanency
Learning how to navigate the website to find information and which departments to transfer the customer to in order to get them up to date and accurate information. Tracking all calls for call drivers information. I found this job both challenging and informative.