Prefer not to disclose (Former Employee) – Prefer not to disclose – 1 December 2013
The CRA provides the most incredibly mixed bag of employment I've ever endured, and it's clear that several folks on here are more interested in keeping their job than being honest and/or are dangerously lacking perspective. Further, the four-star rating is entirely undeserved as the metrics employed by Indeed cannot accurately measure the reality of working for an incumbent government enterprise. Having quit with no intention to ever return, I can finally post my opinions without fear of reproach!
Work/life balance gets a 5 star rating exclusively, as this is the single redeeming quality of the CRA. People are treated like people! If only the agency would take it upon itself to use its position of power to force private employers to such a standard, Canada would be in a position to set the worldwide standard for employment in the future. I urge the agency to export its work culture lest it face redundancy in the age of the internet and alternative currencies.
The hearts of the individuals working at CRA are in the right place, but the level of job security and ability to get away with just about anything on the job eventually perverts even the most ethical of persons. Anyone who has managed to work out the social dynamics and become popular will stick around, but the rest move on. Many people work themselves out of the environment - either accidentally or intentionally - due to ethical reasons. Draw from that what you will.
Internally, this is incredibly well known. The government recently launched their own Facebook-esque site for employees, and the [initial] reviewsmore... being posted were - by and large - very upset at the culture. Organization blindness isn't to blame, and I look forward to a younger generation (who possess a globalized perspective) finding ways to revolutionize the agency.
It could be the absolute best place to work if the relaxed atmosphere and excellent pay scales were actively exported and thrust on the private sector. Unfortunately, the CRA has an insular culture that is more interested in preserving it's own image than it is concerned with setting a gold standard for employers to follow. CRA has the power and capacity to do the latter, and actively chooses not to. This is understandable as taxes need to be paid, but a compromise was certainly not in the cards during my employment - which I find to be abhorrent.
Problems abound, including but not limited to: - individuals "double-dipping" (contracting on pension) - very little actual work to do beyond simple service jobs - government hiring quotas preventing advancement via merit - decreased respect for FTEs while contractors gain traction - excessive operation cost (given the agency is a glorified abacus)
Positive notes abound, including but not limited to: - respect for individual needs - diffused power structure (in comparison to corp. environments) - limitless time in the day for team building - focus on continuing education
I've written enough! In short, CRA needs to get over this nonsense of worrying about having a new manager ever 4 years and thrust the positive notes identified on to the private work place by creating financial incentives to do so, irrespective of who is leading the country.less
BI Specialist- DataStage Developer(Contractor) (Current Employee) – Ottawa, ON – 14 October 2017
Being a contractor in a government agency, my day is always busy and productive. I find the higher management very strong, on the other hand I see some gaps in planning and resource allocation by the lower management. The workplace culture is different for the employees. As a contractor, due to the policies my interactions are business related as long as approved by the management. The most enjoyable part of the job is analysis and design of complex projects.
Customer Care (Former Employee) – Montreal Downtown – 12 October 2017
- Review all pending orders and fulfill the shipment process - Answer questions on taxes and forms on the phone - Ensure customer satisfaction - Ensure support to other services or departments related to the
Bring your lunch unless assigned to a special event to get free lunch
Client Service Representative (Former Employee) – Halifax, NS – 12 October 2017
Being a government agency, higher management can be very difficult to deal with. I enjoyed the work and the people I worked with, however I left due to the management that was put in place who had no regard for the employees and seemed to work at making things difficult for staff. Unfortunately the union has no desire to help the workers anymore, and seem to be only interested in climbing the ladder in the union.
A/SP-03 Assessment Processing Clerk (Former Employee) – Ottawa, ON – 26 September 2017
Production oriented environment Typical day included working on individual assessments to make sure the client would receive the notice of assessment in a timely manner. Liked interacting with clients by phone
Examiner and Document Processing Clerk (Former Employee) – Ottawa, ON – 21 September 2017
It is a multicultural environment, where you can appreciate and learn different cultures. Management is easy to approach. Training is easy to understand and catalogues are also provided to do your job. In case of misunderstandings, there will be always someone ready to help. Lots of different events created by the social committee, allowing employees to interact.
SP01-Electronic Data Capture Operator (Former Employee) – Winnipeg, MB – 7 September 2017
If you can get a permanent job with the Canada Revenue Agency, great! Even working for just a temporary job is a great experience. Salary is almost double minimum wage. Staff is extremely friendly, and management very helpful, especially in accommodating special needs.