Prefer not to disclose (Former Employee) – Prefer not to disclose – 1 December 2013
The CRA provides the most incredibly mixed bag of employment I've ever endured, and it's clear that several folks on here are more interested in keeping their job than being honest and/or are dangerously lacking perspective. Further, the four-star rating is entirely undeserved as the metrics employed by Indeed cannot accurately measure the reality of working for an incumbent government enterprise. Having quit with no intention to ever return, I can finally post my opinions without fear of reproach!
Work/life balance gets a 5 star rating exclusively, as this is the single redeeming quality of the CRA. People are treated like people! If only the agency would take it upon itself to use its position of power to force private employers to such a standard, Canada would be in a position to set the worldwide standard for employment in the future. I urge the agency to export its work culture lest it face redundancy in the age of the internet and alternative currencies.
The hearts of the individuals working at CRA are in the right place, but the level of job security and ability to get away with just about anything on the job eventually perverts even the most ethical of persons. Anyone who has managed to work out the social dynamics and become popular will stick around, but the rest move on. Many people work themselves out of the environment - either accidentally or intentionally - due to ethical reasons. Draw from that what you will.
Internally, this is incredibly well known. The government recently launched their own Facebook-esque site for employees, and the [initial] reviewsmore... being posted were - by and large - very upset at the culture. Organization blindness isn't to blame, and I look forward to a younger generation (who possess a globalized perspective) finding ways to revolutionize the agency.
It could be the absolute best place to work if the relaxed atmosphere and excellent pay scales were actively exported and thrust on the private sector. Unfortunately, the CRA has an insular culture that is more interested in preserving it's own image than it is concerned with setting a gold standard for employers to follow. CRA has the power and capacity to do the latter, and actively chooses not to. This is understandable as taxes need to be paid, but a compromise was certainly not in the cards during my employment - which I find to be abhorrent.
Problems abound, including but not limited to: - individuals "double-dipping" (contracting on pension) - very little actual work to do beyond simple service jobs - government hiring quotas preventing advancement via merit - decreased respect for FTEs while contractors gain traction - excessive operation cost (given the agency is a glorified abacus)
Positive notes abound, including but not limited to: - respect for individual needs - diffused power structure (in comparison to corp. environments) - limitless time in the day for team building - focus on continuing education
I've written enough! In short, CRA needs to get over this nonsense of worrying about having a new manager ever 4 years and thrust the positive notes identified on to the private work place by creating financial incentives to do so, irrespective of who is leading the country.less
Accommodations & Telecommunications Officer (Former Employee) – London, ON – 23 June 2017
Loved every day of going into work. Employees seem to appreciate their jobs and making friends was easy. Shifts start at 0730 hrs, 0800 hrs, 0830 hrs and some members come n at 0900 hrs. It depends on what can be arranged with the current manager in you r program. Most are willing to work with their employees to keep them happy thus create a strong working environment and productivity increases with happy employees.
Manager (Former Employee) – Surrey, BC – 22 June 2017
For someone just starting out the wages are fantastic. The benefits are excellent and are comparable to any other government job.
As in any job, the mAnagement isn't always as knowledgeable as they should be on human resource management. Part of this is the way they staff. Staffing is based on competencies and when testing you only need to show the competency once and have it verified to achieve the rating required.
Workplace culture differs to what job you have. The jobs in the call centre environment do not have as much team experience but the effort from management is there to try and build a good team.
Overall, the opportunity to advance is slower than what the younger people expect but I think it was a great place to work overall.
Great benefits, great wages.
Changing to more call centre environment, most jobs at the lower level are not challenging.
Kind of a slow work pace but it pays well and there are very good benefits. It is definitely a place to consider working for, for at least a little bit. There is a lot of testing and it can take a while for results.
Taxpayer Compliance Agent (Current Employee) – St. John's, NL – 20 June 2017
Starting working with the CRA in January of 2015. Started at their call center as a Taxpayer Services Agent, was very successful on 1st work sim and was offered more training within first 6 months. Have been cross trained in thre areas of business. Then I moved on the Tax Center and took a job in Compliance. During off season with Compliance, I am currently working in Business Returns. Only reason for seeking other employment is relocation due to spousal job and place of residence.
Taxpayer Services Agent (Current Employee) – Calgary, AB – 16 June 2017
Great place to work except for the uncertain hours due to changes from part time to full time. making it difficult to plan your personal finances. Besides that though, it is a really good place to be and there are resources to help you learn and succeed.
Collections Enforcement Officer (Current Employee) – Toronto, ON – 6 June 2017
Poorly managed and limited advancement in an ever-changing political environment. Pay and benefits are good however. Employees tend to get stuck to one area and don't really get to improve or learn new skills.
Community Volunteer Income Tax Program (Former Employee) – Calgary, AB – 3 June 2017
Volunteering with CRA is a great opportunity , as it holds very good reputation in the professional market and CRA provides with a certificate when an individual does community volunteering program with them.
I enjoyed the atmosphere of the workplace and my co-workers. I was sorely disappointed in the management in my department. They lacked experience and have a lot to learn. Communication was less than ideal. The people that trained me were excellent and so helpful. The management was detached and disinterested.
Junior/Senior Tax Associate (Former Employee) – Toronto, ON – 12 May 2017
This is a volunteer position and there is no salary, but it is a very good exposure to university student to have a heads up for tax. Some tax knowledge is required but you can easily learn them on site.
Data Capture Clerk (Current Employee) – Ottawa, ON – 8 May 2017
Capturing work from forms to build the database , Learned to use software I never used before, job can be tedious sometimes, Like any workplace it is the people that make or break the workplace culture.