Auditor (Former Employee) – Ottawa, ON – 19 July 2017
I worked there for 9 years. I worked in audit of small business and then I went to appeals where I worked as an appeals officer. I then worked for appeals headquarters in which I saw way too much. Then back I went to audit in the tax avoicdance section and again saw too much.
Income Tax Auditor (Former Employee) – Montréal, QC – 30 June 2017
This is the worse work environment I have ever experienced in my entire life. Most team leaders are incompetent. The environment is constantly plagued with favouritism and psychological harassments. Believe me, even the internal recruitment process is biased, with some over-connected employees getting the subject before the exam date. What is happening in this office is a shame to the Federal Public Service. I do hope that in other regions, things are better.
Accommodations & Telecommunications Officer (Former Employee) – London, ON – 23 June 2017
Loved every day of going into work. Employees seem to appreciate their jobs and making friends was easy. Shifts start at 0730 hrs, 0800 hrs, 0830 hrs and some members come n at 0900 hrs. It depends on what can be arranged with the current manager in you r program. Most are willing to work with their employees to keep them happy thus create a strong working environment and productivity increases with happy employees.
Manager (Former Employee) – Surrey, BC – 22 June 2017
For someone just starting out the wages are fantastic. The benefits are excellent and are comparable to any other government job.
As in any job, the mAnagement isn't always as knowledgeable as they should be on human resource management. Part of this is the way they staff. Staffing is based on competencies and when testing you only need to show the competency once and have it verified to achieve the rating required.
Workplace culture differs to what job you have. The jobs in the call centre environment do not have as much team experience but the effort from management is there to try and build a good team.
Overall, the opportunity to advance is slower than what the younger people expect but I think it was a great place to work overall.
Great benefits, great wages.
Changing to more call centre environment, most jobs at the lower level are not challenging.
Kind of a slow work pace but it pays well and there are very good benefits. It is definitely a place to consider working for, for at least a little bit. There is a lot of testing and it can take a while for results.
Taxpayer Compliance Agent (Current Employee) – St. John's, NL – 20 June 2017
Starting working with the CRA in January of 2015. Started at their call center as a Taxpayer Services Agent, was very successful on 1st work sim and was offered more training within first 6 months. Have been cross trained in thre areas of business. Then I moved on the Tax Center and took a job in Compliance. During off season with Compliance, I am currently working in Business Returns. Only reason for seeking other employment is relocation due to spousal job and place of residence.
Taxpayer Services Agent (Current Employee) – Calgary, AB – 16 June 2017
Great place to work except for the uncertain hours due to changes from part time to full time. making it difficult to plan your personal finances. Besides that though, it is a really good place to be and there are resources to help you learn and succeed.