Canada Revenue Agency

Canada Revenue Agency Employee Reviews

Found 245 reviews matching the search
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Friendly & Helpful environment
Taxpayer Services Agent (Former Employee) –  Toronto, ON4 December 2016
Working at the Canada Revenue Agency provided much needed experience in regards to different tax rules and regulations. It also provided a learning experience in terms of dealing with various types of people and working in a heavy workload environment.
Pros
flexible timings, friendly environment
Cons
Heavy workload, tiring
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A very cushy government job
Data Capture Operator (3 month contract) (Former Employee) –  Ottawa, ON15 November 2016
Flexible schedule and it pays very well. The only problem I had with this organization is that the work itself was very boring. Very tedious and not very challenging.
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Good work when available
Testing Analyst (Former Employee) –  Ottawa, ON7 November 2016
The CRA is a decent place to work when the national employment environment is favourable. Good benefits / life balance and work hours.

Co-workers were fine and as in any workplace environment there were some favourable and some not-so favourable individuals.

A typical day was either 7-3, 8-4 or 9-5, Monday to Friday.

The most difficult aspects of the line of work was the learning curve relating to understanding systems, policies and procedures and overall Income Tax aspects.
Pros
Good salary, paid leave, flexible hours
Cons
Contract work, no long-term employment security
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high productivity , strict daily routines
Customer Representative (Former Employee) –  Ottawa, ON4 November 2016
You would be at your desk taking incoming calls non stop until you designated break and lunch time. If you needed other breaks the had to go through a main area to keep track of incoming calls (so they didn't get missed) It was a very high spirited place to work. High energy and fun. Employees were happy and proud in general. Provided high end tools for the job, top of the line computers etc. Hardest part was collecting from those who really didn't have the money do to recession but did owe.
Pros
quality enviroment high energy
Cons
tough collecting debts
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It was interesting experience
Tax Accountant (Former Employee) –  Toronto, ON3 November 2016
interesting experience helping students to files taxes. Good experience for a person that wants to learn tax software. Opportunity to meets a lot of different people.
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Review of the CRA
Validation Clerk (Former Employee) –  Greater Sudbury, ON24 October 2016
Being employed by the Canada Revenue Agency, for 15 years, has provided me with a wealth of knowledge. I was taught outstanding customer service skills, the ability of being both accurate and efficient.

Knowledge of the income tax act and learning to adapt effectively to monthly and yearly changes within a fast paced environment. I`ve learned to successfuly work in a team environment or indivdually.

The position was extremely stressful at times, as expected rates were often unattainable and unrealistic. Seniority is not considered when working towards advancing. The atmosphere is very competitive as each employee must maintain expected, weekly, rates in order to remain employed.
Pros
Good Wages
Cons
Highly Stressful
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Great Opportunity for Growth and Work-Life Balance
Employer Accounts Agent (Former Employee) –  Greater Sudbury, ON20 October 2016
Many resources to help you out throughout whatever program you may be taking. Culture is diversified. Great pay rate and ability to schedule your own work hours.
Pros
Resources, training, salary
Cons
Contract work with not many permanent opportunities
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Fun place to work at
Taxpayer Services Agent (Former Employee) –  Montreal, quebec19 October 2016
Great downtown offices Employers is a very employee-friendly company that provides a great work life balance and flexible work hours. Culture is very conservative and status quo can be strong.
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Very nice workplace
Tax Analyst (Current Employee) –  Saint John, NB6 September 2016
I enjoy working with all my peers and look forward to spending my career with the Canada Revenue Agency.

I work on the phones taking inbound calls from taxpayers.
I deal with a lot of accounting information.
I love management here.
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Customer Service
Customer Service (Former Employee) –  St. John's, NL29 August 2016
8.5 hour days
worked on computer
checked accounts
management is good to work with
had your own personal working spaces
had your project to do so you knew what work was yours
Pros
great salary and benefits
Cons
working in cubicles
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Productive and growing environment.
Income Tax Preparer (Volunteer) (Current Employee) –  Halifax, NS28 August 2016
Got to meet many new people and the return were tricker than i was hoping, but co-volunteers were really helpful. The co-ordinators were understanding and considerate.
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Decent salary and benefits
Mail/Filing Clerk (Former Employee) –  Surrey, BC24 August 2016
Employee turnover was high during different times of the year and you have multiple bosses to report to that all want things done in a different way..
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Good work when you can get it
Testing Analyst - Acceptance Testing Division (Former Employee) –  Ottawa, ON15 August 2016
8-4 or 9-5 workday. Desk job.

See Resume for skills learned.

Management both decent and not so decent. All are tied by bureaucratic rules.

Co-workers were both decent and not so decent. Some worked hard, others not so much.

Hardest part of job was lack of technical direction, contract nature of work, management shuffles.

Good hours and decent benefits.
Pros
Good working hours, benefits
Cons
Contract work, lack of mobility or permanency
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Good work when available
Testing Analyst (Former Employee) –  Ottawa, ON11 August 2016
Good work when available, decent pay and benefits.

Ideal 8-4 or 9-5 shifts. 37.5 hour work weeks. Overtime during peak testing seasons.

Skills learned are listed in the resume. Both formal in-class training and on-the-job learning. Training varies from department to department and section to section. Some top-notch, other significantly less so.

Management is what is publicly perceived regarding the public sector. Some decent managers, some not so much. All are constrained by bureaucracy and knowledge gaps / disconnect between employee needs and management / governmental objectives.

Most difficult part of the work was the perpetual term contract nature and departmental budgets. Would work anywhere from 6-month to 12-month renewable contracts with frequent breaks in service to prevent employees from gaining automatic permanency after 5 years.

Co-workers are like in the private sector; some are career-driven, others are laggards, many are in it for the benefits.

Most enjoyable part of the job was the bi-weekly paycheque.
Pros
Benfits, pay.
Cons
Little upward mobility, departmental and office politics, perpetual contract nature of work.
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too much politics and hierachy
Electronic Data Operator (Former Employee) –  Surrey, BC12 July 2016
the atmosphere at STC is very competitive especially positions with production goal

not much job security as they constantly lay off people
Pros
no freebies
Cons
long hours
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CRA pay is good at entry-level but not so good for experienced professionals
Income Tax Auditor (Current Employee) –  Penticton, BC11 July 2016
Too many term employees. No advantage for those that have professional designation.
This is in comparism to the other employers' that emphasize the attainment of a professional designation as a necessary condition for some jobs.
The pay at entry level is good but low for experienced professionals when compared to the private sector and even the provincial and municipal government jobs.
Pros
Flexible work hours
Cons
Most jobs are on contract basis
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Cra
Data entry / General Duties Clerk (Former Employee) –  Winnipeg, MB7 July 2016
-Many positions are term positions.
-Hardest part of job(s) was the repetitive nature
-Most enjoyable part was the coworkers.
-I learned lots about office environments
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Just awesome
Compliance Officer (Current Employee) –  Toronto, ON5 July 2016
Great working environment, good culture, good management, no discrimination. Nothing to complain. .................................
Pros
Work/Life balance - Culture - Managment - Benefits -Vacations
Cons
Pay is below Provincial Government or private sector
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Great job to get your foot in the door
Taxpayer Services Agent (Former Employee) –  Toronto, ON27 June 2016
The CRA is a very tough work environment. It is very hectic and regulating so the demands of the work itself does not make it easy to make accommodation for work/life balance. Nevertheless the employer does everything it can to help out.

Be prepared to be extremely busy and kept on your feet unlike any job you've had before.

Although it is a very stressful job, the people are very nice and helpful. The Agency gives you wonderful tools to do your job.
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Good Workplace
Senior Large File Tax Auditor (AU-04) (Current Employee) –  Mississauga, ON19 June 2016
Great work life balance and competitive pay. Great people and excellent benefits. Pace of work is slower than in private practice.
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Overall rating

4.2
Based on 250 reviews
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Ratings by category

Work/Life Balance
4.2
Salary/Benefits
4.2
Job Security/Advancement
3.5
Management
3.8
Culture
3.8

Canada Revenue Agency Reviews by Location