SP-04 - Testing Analyst in ATD (Former Employee), Ottawa, ON – October 28, 2014
Pros: was able to work compressed hours.
Cons: long drive
Writing test cases that were required to test the programs used by clients to file income taxes etc. for stability, functionality, etc. Learned how to write test cases and how to test them as well as learning how to use the programs. Management--okay Co-workers=Great Hardest part of job was taking exams frequently, stressful. I enjoyed all the people – more... I worked with and enjoyed the compressed hours. – less
Great experience and developed excellent working relationships.
Auditor - Contract Position (Former Employee), Kingston, ON – October 7, 2014
I enjoyed working for this employer. Transitioning from a student to a full-time contract position was a great experience and was beneficial to the development of my career in the Business Administration and Office Administration field.
TAX PREPARER (Former Employee), Saint John Area, NB – September 25, 2014
• Computed taxes owed or overpaid, using specialized software programs • Prepared or assisted in preparing simple to complex tax returns for low-income groups • Helped taxpayers by using their federal, provincial and local codes and saw to it that clients receive the maximum benefit permitted under the law of government
Business Intelligence/ AU-02 Senior Tax Auditor (Current Employee), Halifax, NS – September 17, 2014
Pros: great job/life balance
Cons: no comments
Must have a great deal of self discipline to stay on task and meet dead lines. Significant amount of your time is interaction with the public Great management team and co-worker Continuous learning environment.
Tax Payer Service Agent (Former Employee), hamilton, ON – September 10, 2014
Pros: work life balance
Cons: some calls can be very difficult
On a day to day basis I answered phone calls regarding personal income tax. I have dealt with so many different individuals and so many different situations. Very fasr paced working environment and quality is very important. They give you all the tools that are required to do the job effectively and efficeintly, all you need to do is the research as – more... every call you take is different. – less
Good environment, lots of friendly people, decent work.
Community Income Tax Preparer (volunteer) (Former Employee), Vancouver, BC – August 1, 2014
Mostly complete and assist clients on their personal Tax Return. Majority of the training is learn on the job by yourself, the webinar online trainng is not good. Co-workers are extremely helpful if you dont understand and need help and they are easy to talk to.
Interesting work but management and team work almost inexistant.
Relief Request Screener (Former Employee), Surrey Tax Centre, Surrey BC – July 7, 2014
Pros: good salary.
Cons: team leader has her favorite team member. information not available most of the time.
Extremely difficult to get information necessary to do my work. Information asked to different co-workers was different, or incomplete. When asked the same question twice to the same person, got two different answers. Most of the information is not written anywhere, and yet whan I asked for it I was tols: "You're supposed to know it"... or "You will – more... have to learn it the same way I did, bit by bit". – less
IT Analyst/ Developer (Current Employee), Ottawa, ON – July 6, 2014
Pros: flexible working hours
Cons: need to be bilingual in order to grow in the future
Canada Revenue Ageny is a great place to work. In this job I can find a good work/life balance. This job requires consistent back and forth communication among team members and clients. The hardest part of the job was to transition into work culture and understanding certain policies and procedures because the organization is very large. Working for – more... CRA, I had met many interesting people and have gained alot of knowledge and experience. – less
Assessment & Benefits Processing Clerk (Former Employee), 2215 Gladwin Crescent, Ottawa ON – July 2, 2014
Pros: friendly, helpful environment with good support (and benefits!)
Cons: the days could sometimes feel long, and cold-calling people is never pleasant.
The work was fairly steady, we rarely had days where we weren't busy. On the off day that we weren't our supervisors would often have us helping the other divisions. A usual day entailed going down the list of cases, calling people up and making sure our information was correct.
It was a nice, quiet work environment and I genuinely liked everyone on – more... my team. The hardest part was adjusting to the frequent changes in policy or procedure. They didn't change day to day, but often enough that we'd have to re-evaluate how we approached things and adjust accordingly.
I'd say the best part of the job was definitely the flexible hours - you could elect to put in extra time each day to get more time off later, which worked great for my schedule. – less
Taxpayer Services Agent (Former Employee), Edmonton, AB – June 24, 2014
Pros: confidence and experience in asking questions to be able to give the customer what they need.
Cons: was on a contractual basis and not alot of opportunity for permanency
Learning how to navigate the website to find information and which departments to transfer the customer to in order to get them up to date and accurate information. Tracking all calls for call drivers information. I found this job both challenging and informative.