Canada Revenue Agency Employee Reviews

Found 212 reviews matching the search
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Very nice workplace
Tax Analyst (Current Employee) –  Saint John, NBSeptember 6, 2016
I enjoy working with all my peers and look forward to spending my career with the Canada Revenue Agency.

I work on the phones taking inbound calls from taxpayers.
I deal with a lot of accounting information.
I love management here.
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Customer Service
Customer Service (Former Employee) –  St. John's, NLAugust 29, 2016
8.5 hour days
worked on computer
checked accounts
management is good to work with
had your own personal working spaces
had your project to do so you knew what work was yours
Pros
great salary and benefits
Cons
working in cubicles
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Productive and growing environment.
Income Tax Preparer (Volunteer) (Current Employee) –  Halifax, NSAugust 28, 2016
Got to meet many new people and the return were tricker than i was hoping, but co-volunteers were really helpful. The co-ordinators were understanding and considerate.
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Decent salary and benefits
Mail/Filing Clerk (Former Employee) –  Surrey, BCAugust 24, 2016
Employee turnover was high during different times of the year and you have multiple bosses to report to that all want things done in a different way..
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Good work when you can get it
Testing Analyst - Acceptance Testing Division (Former Employee) –  Ottawa, ONAugust 15, 2016
8-4 or 9-5 workday. Desk job.

See Resume for skills learned.

Management both decent and not so decent. All are tied by bureaucratic rules.

Co-workers were both decent and not so decent. Some worked hard, others not so much.

Hardest part of job was lack of technical direction, contract nature of work, management shuffles.

Good hours and decent benefits.
Pros
Good working hours, benefits
Cons
Contract work, lack of mobility or permanency
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Good work when available
Testing Analyst (Former Employee) –  Ottawa, ONAugust 11, 2016
Good work when available, decent pay and benefits.

Ideal 8-4 or 9-5 shifts. 37.5 hour work weeks. Overtime during peak testing seasons.

Skills learned are listed in the resume. Both formal in-class training and on-the-job learning. Training varies from department to department and section to section. Some top-notch, other significantly less so.

Management is what is publicly perceived regarding the public sector. Some decent managers, some not so much. All are constrained by bureaucracy and knowledge gaps / disconnect between employee needs and management / governmental objectives.

Most difficult part of the work was the perpetual term contract nature and departmental budgets. Would work anywhere from 6-month to 12-month renewable contracts with frequent breaks in service to prevent employees from gaining automatic permanency after 5 years.

Co-workers are like in the private sector; some are career-driven, others are laggards, many are in it for the benefits.

Most enjoyable part of the job was the bi-weekly paycheque.
Pros
Benfits, pay.
Cons
Little upward mobility, departmental and office politics, perpetual contract nature of work.
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too much politics and hierachy
Electronic Data Operator (Former Employee) –  Surrey, BCJuly 12, 2016
the atmosphere at STC is very competitive especially positions with production goal

not much job security as they constantly lay off people
Pros
no freebies
Cons
long hours
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CRA pay is good at entry-level but not so good for experienced professionals
Income Tax Auditor (Current Employee) –  Penticton, BCJuly 11, 2016
Too many term employees. No advantage for those that have professional designation.
This is in comparism to the other employers' that emphasize the attainment of a professional designation as a necessary condition for some jobs.
The pay at entry level is good but low for experienced professionals when compared to the private sector and even the provincial and municipal government jobs.
Pros
Flexible work hours
Cons
Most jobs are on contract basis
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Cra
Data entry / General Duties Clerk (Former Employee) –  Winnipeg, MBJuly 7, 2016
-Many positions are term positions.
-Hardest part of job(s) was the repetitive nature
-Most enjoyable part was the coworkers.
-I learned lots about office environments
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Just awesome
Compliance Officer (Current Employee) –  Toronto, ONJuly 5, 2016
Great working environment, good culture, good management, no discrimination. Nothing to complain. .................................
Pros
Work/Life balance - Culture - Managment - Benefits -Vacations
Cons
Pay is below Provincial Government or private sector
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Great job to get your foot in the door
Taxpayer Services Agent (Former Employee) –  Toronto, ONJune 27, 2016
The CRA is a very tough work environment. It is very hectic and regulating so the demands of the work itself does not make it easy to make accommodation for work/life balance. Nevertheless the employer does everything it can to help out.

Be prepared to be extremely busy and kept on your feet unlike any job you've had before.

Although it is a very stressful job, the people are very nice and helpful. The Agency gives you wonderful tools to do your job.
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Good Workplace
Senior Large File Tax Auditor (AU-04) (Current Employee) –  Mississauga, ONJune 19, 2016
Great work life balance and competitive pay. Great people and excellent benefits. Pace of work is slower than in private practice.
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Positive work environment
Junior Project Officer (Former Employee) –  Ottawa, ONMay 27, 2016
Colleagues are very fun and supportive. Management is very supportive and always offering new opportunities to grow and learn new skills.
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Relaxed environment/ Great Learning oppourtunities
IT Support Analyst (Former Employee) –  Ottawa, ONMay 26, 2016
-New learning material each day
-Spoke with new clients on a daily basis
-Analyzed and resolved different issues
-Resourceful Co-workers
Pros
Great hours-lots to learn
Cons
Shortened contract work- lacked proper management
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Opportunity for me to give back to the community
Tax Filing Volunteer (Former Employee) –  Burnaby, BCMay 13, 2016
I had the opportunity to work for Canada Revenue Agency as a CVITP for the past 3 months. My office was allocated in Burnaby community Services (2055 Rosser Avenue, Burnaby, BC). I was responsible to prepared income tax returns and benefits for low-income people. I got a chance to make lot of connections and was able to apply the skills and knowledge I learn from BCIT to give back to the community. My mentor from Burnaby Community Service had given me lots of useful instructions and I'm grateful to have her as my supervisor.
Pros
Free luches, opportunities to meet new clients
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Great place to work!
Information technology infrastructure analyst (Former Employee) –  Surrey, BCMay 6, 2016
Friendly staff, good benefits, positive work environment. If you want a Monday to Friday that doesn't follow you home this is the place for you!
Pros
Good staff, No shift work, low stress
Cons
Have to work within specific parameters at all times, which can make work take longer sometimes
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Busy quite steadily
Cashier/ General Services Clerk (Former Employee) –  Edmonton, ABMay 2, 2016
Accepted tax payments from individuals and companies . Data entered payment, offered receipts . Tallied day end payments , with appropriate paperwork. Assisted customers with basic information about taxes, referred to telephone operator when needed.
Pros
Working with variety
Cons
not being able to balance at end of day.
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Good money if you keep your head down and have no soul
Collection Agent (Former Employee) –  Ottawa, ONApril 26, 2016
Typical day, arrive early and prep for the job and visit some friends. Make sure to be positive to make them feel better about their daily suffering and avoid saying anything too loud as one should not draw attention to themselves. Answer several calls, make way more call and see several problems with the way the job is done. Hold your tongue and watch wasted time, suffering tax payers and tax dollars burn away as those in charge who you could suggest fix issues would rather not knowledge issues as they will be able to retire soon and it can become someone an issue for someone else.

Be verbally abused by tax payer, your manager and don't complain or your job is on the line.
Pros
Decent pay
Cons
not decent management
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Fast paced environment
Taxpayer Service Agent (Co-op) (Former Employee) –  Surrey, BCApril 25, 2016
Very intense working environment. This job requires high efficiency and accuracy, but the supervisors are very helpful.
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Just started as a consultant
(CRA) - IT ANALYST (Consultant) (Current Employee) –  Ottawa, ONApril 13, 2016
Just started this role as a consultant through agency. It's a bit unfair to judge the employer from an outside perspective.
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Overall rating

4.1
Based on 217 reviews
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Ratings by category

Work/Life Balance
4.2
Salary/Benefits
4.2
Job Security/Advancement
3.5
Management
3.8
Culture
3.8

Canada Revenue Agency Reviews by Location