Examiner and Document Processing Clerk (Former Employee) – Ottawa, ON – 21 September 2017
It is a multicultural environment, where you can appreciate and learn different cultures. Management is easy to approach. Training is easy to understand and catalogues are also provided to do your job. In case of misunderstandings, there will be always someone ready to help. Lots of different events created by the social committee, allowing employees to interact.
SP01-Electronic Data Capture Operator (Former Employee) – Winnipeg, MB – 7 September 2017
If you can get a permanent job with the Canada Revenue Agency, great! Even working for just a temporary job is a great experience. Salary is almost double minimum wage. Staff is extremely friendly, and management very helpful, especially in accommodating special needs.
Taxpayer Service Agent (Former Employee) – Hamilton, ON – 27 August 2017
nature of the call that you get can vary time to time. I learned so much in terms of communicating and analyzing the situation a hand. the people at work are very supportive and available any time you need help. there is always something happening at the call center and you are given the opportunity to take part in fun activities.
Nice place to work but you will be on contract forever
Taxpayer Services Agent (Former Employee) – 655 Bay Street – 16 August 2017
As a Taxpayer Services Agent expect to spend your whole day on the phone, it is a call centre after all. Constant calls but not as many angry taxpayers as you would think. It can be monotonous depending on what day and what line of business you are on. Managers don't really do much from what I could tell, resource officers are the main go to for questions. Most people in the call centre eventually want to move on to other sections (Audit, Collections, etc.) and the bitterness is evident when they get passed over. After 5 consecutive years of service you become permanent but good luck getting those 5 consecutive years! Toronto call centre will close in September 2017 so this job will no longer exist in Toronto. Toronto has become to expensive for the CRA to operate in apparently.
Easy job, Monday to Friday 9-5, ample overtime during tax season.