Store Manager (Former Employee), Hamilton – March 18, 2015
Pros: great way to improve computer knowledge
Cons: very stressful environment
Canada Computers is a stressful environment driven by success however, the company needs to learn to keep the stress level down and assist management with it. the job culture is not the greatest when i worked their however, they are always looking for new ways to improve. if you have patients to wait and improve with them than its a great opportunity.
Computer Support Technician (Current Employee), Toronto, ON – November 17, 2014
Pros: able to learn new product
Cons: long our
It is a good place to work. Everyday work with a new problem and solving part. Experience from co-worker as well as from customer too. The most hardest part is customer handling and talking over phone.
Product Manager (Current Employee), Markham, ON – February 14, 2014
Pros: products knowledge
Cons: too many issues
Manage the inventory Communicate with team, Marketing, Accounting, Receiving, Stores, Corporate sales. Build relationship with Vendors, Distributors. Plan how to achieve the goals Bring in new products which can benefit the company.
Senior Sales/Computer Technician (Former Employee), Toronto, ON – January 28, 2014
Pros: i am not working for them anymore
Cons: they are still in business
It was a terrible place to work. What can I say? You need to speak an Asian language in order to work there to understand emails or anything management says. They don't even speak English in most morning meetings. I didnt get one cent paid while I worked there. The management shows no compassion whatsoever if you have a death in the family or problems at work. Stay very far away from this company.
Fun to work with CC if you're a nerd, but overall "meh" experience
Supervisor and/or Acting-Manager (Former Employee), Ottawa, ON – November 17, 2013
Pros: i got to touch and sell fancy toys, and help people with real problems
Cons: i absolutely hated the head office culture
A typical day at work was one that was overloaded, understaffed, frustrating, too often unsafe, and even just entirely nonsensical. What made it bearable were my fantastic co-workers, and a sense of satisfaction – more... from helping grateful clients. During my time with CC, I honed my 6th sense for customer satisfaction, learned about operating a store, and learned to run a company like an evil corporatist!
Reconciling my personal beliefs with the head office style of operation was my greatest difficulty. In essence, the company is run much like an authoritarian dictatorship turning a profit at the expense of the physical and mental health of its employees (especially managers). Not only did most staff have little to no means of contesting their crazy policies, poor attitudes, and general disrespect and inattention (other than threatening with legal action), they were dismissed and even somewhat shunned people for pressing matters further.
The stores are typically understaffed, workloads are defined by impossible standards, and if certain criteria were not met the punishment was either severe to one's standing or compensation was cut. For example, even though most factors about certain store issues were out of my store hands (clientele demographics, store location and size), my bonuses were stripped away based on what was a biased and convoluted grading system by HO-designated individuals that had no previous reason to be involved in those operations. Plus, even though the end was customer satisfaction, I was repeatedly met with bureaucratic red-tape, conflicting policies, and a lot of full-circle "talk to this person" looping.
Moreover, not once in the 2+ years did HO send out any from HR to check on health and safety standards of their stores, truly campaign to better relations between them and the rest of the stores, and resolve their arguably illegal aspects of their operation. Instead, they ignored our repeated calls for help until we broke policy and took matters into our own hands, they made it more convoluted to earn commissions and bonuses (and easier to lose them), and I doubt the owner would be making millions if he paid a fair share to those he owes. – less
Retail Sales Manager (Former Employee), Ottawa, ON – August 7, 2013
Pros: employee discount on purchases
Cons: very long hours, extremely high expectations, constantly worked feeling that everything i did was not enough.
As the Manager I was to oversee the staff and day to day operations. However, the way that upper management viewed us, we were to be on call 24/7 and expected to work overtime hours without any compensation – more... other than "It's what we expect.". In this job I learned how to manage resources, staff and finances. I always put safety first and worked hard. Honestly, if it weren't for the fact that I was working in a computer retail environment, I wouldn't have stayed as long as I did. The company was managed in a way that if you didn't fit into their racial culture, there would always be some push back. The upper-management I felt always talked down to us. I enjoyed interacting with our regular customers and developing a relationship with them. – less
Business Account Manager (Current Employee), Toronto, ON – January 30, 2013
-Standard 9-6 working environment. -Enhanced general adminitration skills, communication skills, stratigic management. -Co-Workers are friendly -Manager is very supportive -It's a developing company that everyone puts into effort to grow it.
Technician (Former Employee), Ottawa, ON – January 9, 2013
Pros: good environment, good discount
Cons: comission and bonus rates change often
A typical day as a technician for Canada Computers will keep you busy. There is always a ton of computers to be fixed, defective hardware to be tested, steady questions from customers, and occasionally – more... some custom computer builds for customers.
This is a good position to help grow your knowledge and to stay current with technology and tools.
The management is top notch for all 4 stores in Ottawa. The best part is, as a technician, you are free to fix things how you like. You aren't micro managed and they rarely bother you or give you any kind of hard time.
The co workers are awesome too and very much into new tech and toys. The staff made it fun to come to work!
The hardest part of the job was dealing with very technical questions from customers both on the phone and in person, while doing returns, and still trying to fix computers through out the day. Its hard to balance it all. If I couldve been locked in a room and just fixed computers, it wouldve been a lot easier.
The best part was the freedom to use your own techniques and software. They provide everything you need, and have parts readily available for testing. The more money you bring in for service revenue, the bigger your bonus is. – less
Sales (Current Employee), St. Catharines, ON – October 3, 2012
Pros: competitive salary
Cons: only one 30 min break per shift, unless 10 hours or more
a fun place to work if you love computers. A typical day is pretty low stress and predictable. We are incredibly under staffed and a lot is expected of each employee. The company treats employees as robots, – more... not people. Work hours are rough, scheduling is unpredictable, management is childish and passive aggressive.
Geeking out with customers and cowokers is the greatest part. You spend time around the things you love and you learn something new every day. – less
Sales / Service Technician (Current Employee), Toronto, ON – September 11, 2012
Pros: great people to work with, excellent place to learn about new products, great for gaining troubleshooting skills
Cons: hours are long, currently understaffed, the knowledge level requested by customers isn't befitting of the pay
Canada Computers like any company has its ups and downs. The people that I've had the privilege to work with directly are some of the best I've ever worked with, and are really what make going to work – more... every day worth while. Due to long hours most days there isn't really a good work / life balance and most of us get home exhausted at then end of a typical 9 to 10 hour day with only a 30 minute break. The pay is acceptable though constant changing of commission structure is making it harder and harder to earn a decent living. I've had fellow employee's describe it like working at Best Buy or Staples, but we have to answer exceptionally specific question from customers. The expectation from head office is about sales numbers with little regard for customer service, so it's a good thing that most store employee's care about our customers. There was a time when the commision structure didn't change every 2 months and the most employee's worked 4 day weeks which made for great work / life balance. unfortunately those days are gone for now. – less