Pros: i got to touch and sell fancy toys, and help people with real problems
Cons: i absolutely hated the head office culture
A typical day at work was one that was overloaded, understaffed, frustrating, too often unsafe, and even just entirely nonsensical. What made it bearable were my fantastic co-workers, and a sense of satisfaction from helping grateful clients. During my time with CC, I honed my 6th sense for customer satisfaction, learned about operating a store, and learned to run a company like an evil corporatist!
Reconciling my personal beliefs with the head office style of operation was my greatest difficulty. In essence, the company is run much like an authoritarian dictatorship turning a profit at the expense of the physical and mental health of its employees (especially managers). Not only did most staff have little to no means of contesting their crazy policies, poor attitudes, and general disrespect and inattention (other than threatening with legal action), they were dismissed and even somewhat shunned people for pressing matters further.
The stores are typically understaffed, workloads are defined by impossible standards, and if certain criteria were not met the punishment was either severe to one's standing or compensation was cut. For example, even though most factors about certain store issues were out of my store hands (clientele demographics, store location and size), my bonuses were stripped away based on what was a biased and convoluted grading system by HO-designated individuals that had no previous reason to be involved in those operations. Plus, even though the end was customer satisfaction, I was repeatedly met with bureaucratic red-tape, conflicting policies, and a lot – more... of full-circle "talk to this person" looping.
Moreover, not once in the 2+ years did HO send out any from HR to check on health and safety standards of their stores, truly campaign to better relations between them and the rest of the stores, and resolve their arguably illegal aspects of their operation. Instead, they ignored our repeated calls for help until we broke policy and took matters into our own hands, they made it more convoluted to earn commissions and bonuses (and easier to lose them), and I doubt the owner would be making millions if he paid a fair share to those he owes. – less