An interesting and challenging workplace
Manager (Former Employee) – Ottawa, ON – 16 October 2013
A typical day at my workplace would involve reading and responding to various e-mails from staff, management and other clients, mentoring staff and responding to their needs on a work and personal level. In addition, during the last three years of my tenure, I was very busy scheduling, developing and facilitating one-day workshops on values, ethics and the Code of Conduct for the CBSA.
The things I learned were around communication and listening skills, as well as how to time and stress manage effectively. I headed a Division of Senior Ethics Advisors. They were all highly educated in their chosen field of study and were all extremely passionate about what they did, and what they hoped to achieve. They were hard workers and dedicated to the job. The hardest part of the job, for me, was trying to help clients who were often highly emotional, angry or upset, without taking on their troubles personally and carrying them home with me. Conversely, the most enjoyable part of my job was facilitating a session and having the material I was delivering really mean something to, and help, the participants in the room.
Meeting people and travelling