Canada Border Services Agency Employee Reviews

Found 39 reviews matching the search
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Great team!
Junior Program Officer (Former Employee) –  Ottawa, ON8 July 2017
Loved working here! Great with helping pursue my educational goals. Working here as a student, they really accommodated me with hours that worked around my hectic school schedule during the year.
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Great agency to work for!
Student Clerk (Former Employee) –  Niagara Falls, ON2 May 2017
Excellent work environment, great supervisors and co-workers. Lots of opportunity to work overtime. If you work hard, you will be rewarded. Absolutely no complaints.
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Productive and friendly work environment
Software Developer (Co-op) (Former Employee) –  Ottawa, ON11 April 2017
Productive and friendly work environment. Boss at the time (co-op) was superb and wonderful. Work was satisfying, hours were good. Software was a bit old though.
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Toujours intéressant...différentes choses à apprendre...
Assistant Deputy Minister's Office (Former Employee) –  Ottawa, ON18 January 2017
J'aime beaucoup le travail de bureau et rencontrer différentes personnes, apprendre à connaître le fonctionnement.
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A very professional work place that places a lot of importance of the work and its employees
Senior Programme Officer/Analyst (Former Employee) –  Ottawa, ON16 December 2016
A very professional work place that places a lot of importance of the work and its employees. Employees are valued and respected. Management was very cooperative and willing to provide the employees with the tools that they needed to perform their work in a professional, timely and efficient manner.

Co-workers were wonderful: already willing to share their knowledge and expertise.
Pros
The work place was extremely enabling, the work very interesting and instructive, coworkers congenial, and the pay was good.
Cons
Difficulty communicating with some stakeholders outside the country.
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Interesting work with very intelligent colleagues
Officer (FB01) (Former Employee) –  Ottawa, ON9 October 2016
A typical day at work at CBSA included showing up at least 15 minutes early in order to properly log-in to all the systems.

I learned a great deal about the enforcement side of the Immigration and Refugee Protection Act.

Most of my colleagues had experience working at Port of Entries as students (airports, land borders) and were very intelligent and hard working people.
Pros
Great pay and benefits
Cons
Long hours (10.75 hours/shift)
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Cbsa
Customer Service (Former Employee) –  Saskatchewan23 June 2016
Training not paid for during the 4 months at the college,not for persons with family obligations, must be willing to work anywhere in Canada. Excellent instructors to guide you
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Good start to federal public service administrative work but not too many opportunities for advancement
GENERAL SUPPORT CLERK (CR3), Contract (Former Employee) –  Toronto, ON9 March 2016
As an administrative clerk you will have your structured hours of work, shift work applicable sometimes, however, you have the opportunity to work overtime shifts on evenings and weekends as required and based on your preference. Your workload is usually moderate in volume and you have plenty of time to get your work done during the day. Many senior executives will as for additional help even if they are from another unit or department, this is based on availability and if there is a shortage of clerks.

Management style is very structured as well with an organizational chart in place for reporting hierarchy. As a clerk, you have supervisors and they report to assistant directors. Your job is to assist both as well as other staff as required.

You are given a brief overview of your job role by being trained by another clerk. Full breakdown and classification of all administrative staff is very much needed in this workplace. Whatever you learn, you inherit and continue to do even though you move to another department. Work can find you wherever you go.

Colleagues are usually helpful but you have to go through a lot of preapprovals to get any help from other people.

As a clerk, there isn't a anything too difficult as long as you're smart, work diligently and very well independently. You have to be willing to adapt to high paced, high volume and client service environment.
Pros
Structured hours and plenty of overtime opportunitites
Cons
Hard to find opportunities for advancement and permanently
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Great pay and hours
Student Border Services Officer (Former Employee) –  Vancouver, BC5 January 2016
I enjoyed the role while at CBSA. The pay was great for a student job, and I was able to renew my contract for a total of four summers. Hours are early, but it is worth it getting off fairly early in the day. The workplace culture is not that great, with student officers being looked down on constantly, and many appearing bitter about being in the exact same role for most of their career. Next to no schedule flexibility, especially for student officers.
Pros
Pay and hours
Cons
work culture and vacation availability.
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Excellent Job Security
CR-04, Administration Clerk (Former Employee) –  Edmonton, AB25 November 2015
The Administration Clerks are not valued as they should be and are underpaid. The job security is so high that some people take advantage of the situation and just keep their seat warm. There is too much red tape to fire someone; managers don't bother with it.
Pros
Job Security
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Great People
Mail Room and General Services (Current Employee) –  Windsor, ON20 October 2015
Great place to work. Great People. Learned alot during my 3 years there as a Temp worker. Was hired by Adecco Personel. Assisted in many different departments.
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Interesting job, good team
CS3 Test Analyst (Current Employee) –  Ottawa, ON19 September 2015
-usual testers day at a job, with a documentation reviews, designer meetings,
-team spirit is great
-I do not have any hard time there
-the most enjoyable part is to successfully achieve the mile stone in a software testing plan
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Horrible place to work
Border Services Officer (Current Employee) –  Calgary, AB28 August 2015
Probably the worst occupation and position that I have ever held. The job is not bad...it is management that is terrible. If anyone is looking to get into this career, I highly suggest you look elsewhere. There is a reason that it is viewed as one of the worst places to work in the Government.
Pros
none
Cons
job security, sort of...
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Cbsa
BSO (Current Employee) –  Vancouver, BC28 August 2015
Good job, culture needs updating. A great feeling of accomplishment can come with this job but it is hard to not get tangled in the politics.
Pros
Pay and Benefits
Cons
Long hours
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Terrible work environment
Border Services Officer (Former Employee) –  Mississauga, ON18 August 2015
Bad management, terrible work environment. Poisoned work atmosphere, what more can I say? Do not work here, do not bother applying. Stay away
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a great place to have a career
Administrative Assistant (Former Employee) –  Ottawa, ON9 March 2015
*face pace
*project info structure and time line commitment
*very approachable and intelligent, works together to get things completed
* exceptionally smart and willingness to support each other
*time lines
*end results
Pros
job fullfillment
Cons
limitations to forward progression due to legistlation
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A day in the life of Border Services Officer
Border Services Officer (Former Employee) –  Abbotsford, BC5 January 2015
- worked a 10 hour shift that would involve day and afternoon shift.
- processed hundreds of travellers entering Canada on a daily basis.
- writing reports for customs and immigration infractions each day.
- consulting with supervisors on a multitude of issues each and every day.
Pros
Working with knowlegable co-workers
Cons
Long hours
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Productive workplace with great people
Trade Operations Division - Casual (Former Employee) –  Windsor, ON10 December 2014
Working for CBSA was great during my two short terms. The unit in which I was employed was caring and supportive. They really enjoyed working as a team. I enjoy a fast-paced work environment with a variety of different duties and that is just what I got there.
Pros
Team players
Cons
Not permanent
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okay
Administrative Assistant (Current Employee) –  Vancouver, BC29 November 2014
Good position, working with the public is part of this position and the one I like the most
Pros
All over Canada
Cons
hard to transfer out
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mismanaged
Border Services Officer (Current Employee) –  Toronto, ON26 November 2014
Too many bosses with their own agendas

too many scandals, we've been in the media lately
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Overall rating

3.9
Based on 40 reviews
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Ratings by category

Work/Life Balance
3.7
Salary/Benefits
4.1
Job Security/Advancement
3.6
Management
3.5
Culture
3.3

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