Reporting to the Chief Financial Officer, the Station Supervisor is responsible for all elements pertaining to the pick-up and drop-off of rental and sales vehicles. Overall Functions & Responsibilities
Supervision of Customer Service team, including Reception, Front Counter, shuttle drivers, demo staff, PDI staff and cleaning staff
Consistently deliver exceptional customer service, ensuring guest service standards are met and guest issues are resolved and documented in a timely fashion
Training of all service staff
Determining staffing needs based on reservations
Development of staff schedules to adequately provide for station requirements
Ensuring adequate supplies of all printed materials required to complete pick-up and drop-off requirements (forms)
Maintaining inventory of tourism related materials for guest bags
Other functions as required by management
Knowledge and Skill Requirements
Good computer and keyboard skills
Exceptional communication skills
Ability to motivate staff
Ability to work in a fast-paced, customer-centric environment
Exceptional customer service skills
Ability to effectively liaise with other departments
Ability to resolve guest complaints in a calm and professional manner
Enthusiastic, excellent interpersonal skills and attention to detail
Working Conditions
Shift work required during peak season
Weekend work required during peak season
CanaDream Operating Principles CanaDream is proud to employ individuals who embrace our operating principles:
Integrity, truth and transparency will be the foundation of our company
We will support one another and staff to align goals
We will laugh with each other
We will accept the wisdom learned from our mistakes to ensure our future success.
At CanaDream we are committed to developing each individual’s maximum potential in exchange for their care and 100% willingness to commit and surrender to CanaDream’s mission, operating principles and vision. We also pride ourselves in taking 100% responsibility with zero excuses. Please submit your resume and cover letter to Racquel Daley . This position will remain open until a suitable candidate is found. We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.
