Customer Service Representative
Campus Living Centres - Brampton, ON

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Position: Customer Service Representative
Posting Date: March 3, 2014
Location: Sheridan Residence Davis Campus
7897 McLaughlin Road Brampton, ON L6Y 5H9

Department: Residence Service, Front Desk

Start Date: April 1, 2014 (Approx.)

Interviews: March 17, 2014 (Approx.)

Application Deadline: March 14, 2014 by 4:00pm EST

Instructions: Applications must include a current resume and a cover letter Applications should be submitted via:

Special Notes: Only selected applicants will be notified if they have been chosen to take part in an interview process.

Position Summary and Job Magnitude

The Customer Service Representative is responsible for maintaining customer satisfaction at all times. They must be able to relate and understand the customer to attend to their needs and ensure they leave wanting to come back again. The Customer Service Representative has an important role, as they are the first person a customer sees when they arrive and the last person they interact with when they leave.

Essential Functions and Basic Duties

  • Demonstrate a high degree of customer service
  • Be able to use Campus Living Centres computer software
  • Make key cards and know how to access and use building keys appropriately and responsibly
  • Maintain video surveillance and ensure that cameras are recording at all times
  • Produce assigned front office reports and tasks
  • Communicate pertinent information between staff
  • Know how to handle phone calls with patience and decorum
  • Respect guest privacy
  • Keep track of where business comes from (walk-in, balloon, previous guest, etc.)
  • Knowledge of emergency procedures
  • Knowledge of Residence Life procedures
  • Know who to contact for various situations
  • Ensure the room status is updated from the housekeeping department
  • Handle in a professional manner; reservations, check-ins, Check-outs, and account settlement
  • Maintain the appearance of the desk, lobby and office area at all times
  • Understanding of building departments, including maintenance and housekeeping
  • Any other duties as assigned

Performance Measurements
Performance will be primarily measured on the following factors:

  • Initiative
  • Inter-Personal Skills
  • Customer Service
  • Reliability
  • Skill & Knowledge * Quality of Desired Results
  • Adaptability & Flexibility
  • Organizing & Planning
  • Overall Performance


Education: High School Diploma, College or University preferred
Experience Required: Minimum of 2 year industry experience or equivalent management experience

  • Must possess superior verbal communication skills
  • Must possess superior customer service skills
  • Must possess superior positive attitude
  • Must be able to handle multiple projects at once

Working Conditions

Hours per Week: 40
Indoor/Outdoor: Indoor
Level of Interruption: High level of interruption
Stress Level: Moderate overall stress level
Travel Outside of Location: Minimal

Additional Notes:

Campus Living Centres manages on-campus and off-campus residences with over 12,000 beds at
14 institutions across Canada. For additional information about Campus Living Centres please visit

Equal Opportunity Employer

It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This non-discrimination policy applies to all areas of employment including recruitment, hiring, training and promotion.

If you are a person with a disability and require accommodation in order to successfully submit an application, please email us to make your accommodation request via human resource department.

Open Application Process

Each applicant will receive either an email or phone call regarding their status by the time the posting for the position they have applied for closes. Due to the volume of interested applicants, only those candidates considered for the position will be contacted directly by a member of our team.

Protection of Privacy

Our internal privacy policy, which outlines the types of personal information we collect and the reasons why we collect or receive personal info, along with the Personal Information Protection & Electronic Documents Act (PIPEDA) will maintain the protection of candidate privacy throughout the recruitment and selection process.

If you have any questions about personal information that is collected or our internal privacy policy, please direct your inquiries to the Privacy Officer via HR department.

Salary will be based on experience and education.


Aaron Hughes
Operations Manager
Phone: 9058744393

About this company
Campus Living Centres was founded in 1989 with the purpose of assisting Colleges and Universities with the planning, design, financing and...