Customer Service Representative
Campus Living Centres - King City, ON

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EMPLOYMENT OPPORTUNITY

Position: Customer Service Representative (Part Time)
Posting Date: January 9, 2014
Location: Seneca College Residence & Conference Centre
13980 Dufferin St, King City, ON. L7B 1B3

Department: Front Office/ Operations

Start Date: February 1, 2014

Interviews: January 22, 2014 (Approx.)

Application Deadline: January 19, 2014 by 11:55pm EST

Instructions: Applications must include a current resume and cover letter. Applications must be submitted via our Careers website:
http://campuslivingcentres.snaphire.com/home

Special Notes: Only selected applicants will be notified if they have been chosen to take part in an interview process.

Position Summary and Job Magnitude

The Customer Service Representative position is responsible for maintaining customer satisfaction at all times. This position is responsible for front desk operations, including but not limited to ensuring that superior guest service is given to our residents/guests, coordinate with community partners in emergency scenarios and is capable of making sound decisions with little supervision.

Essential Functions and Basic Duties

  • Demonstrate a high degree of customer service
  • Be able to use Campus Living Centres computer software
  • Make key cards and know how to access and use building keys appropriately and responsibly
  • Maintain video surveillance and ensure that cameras are recording at all times
  • Produce assigned front office reports and tasks
  • Communicate pertinent information between staff
  • Know how to handle phone calls with patience and decorum
  • Respect guest privacy
  • Keep track of where business comes from (walk-in, balloon, previous guest, etc.)
  • Knowledge of emergency procedures
  • Knowledge of Residence Life procedures
  • Know who to contact for various situations
  • Ensure the room status is updated from the housekeeping department
  • Handle in a professional manner; reservations, check-ins, Check-outs, and account settlement
  • Maintain the appearance of the desk, lobby and office area at all times
  • Understanding of building departments, including maintenance and housekeeping

Performance Measurements

Performance will be primarily measured on the following factors:

  • Initiative
  • Inter-Personal Skills
  • Customer Service
  • Reliability
  • Skill & Knowledge * Quality of Desired Results
  • Adaptability & Flexibility
  • Organizing & Planning
  • Overall Performance
  • Health & Safety

Qualifications

Education: High School Diploma, College or University preferred
Experience Required: Minimum of 1 year industry or related residence/hotel experience an asset.

Skills/Abilities: Must possess superior verbal communication skills
Must possess superior customer service skills
Must possess superior positive attitude
Must be able to handle multiple projects at once
Must be proficient in Microsoft Office Suite

Working Conditions

Hours per Week: 10-20 Hours Per Week (Approx.)
Indoor/Outdoor: Indoor
Level of Interruption: Moderate level of interruption
Stress Level: Moderate overall stress level
Travel Outside of Location: Moderate

Additional Notes:

Campus Living Centres manages on-campus and off-campus residences with over 12,000 beds at
14 institutions across Canada. For additional information about Campus Living Centres please visit www.campuslivingcentres.com/careers.

Salary

Pay Range will be based on education and experience and will be between $10.50 - $11.00 an hour.

Contact:

Katrina Bin
Front Office Manager, Seneca College


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