Residence Services Representative
Durham College / UOIT Residence & Conference Centre - Oshawa, ON

EMPLOYMENT OPPORTUNITY

Position: Residence Services Representative
Posting Date: June 12, 2014
Location: Durham College / UOIT Residence & Conference Centre
32 Commencement Dr., Oshawa, ON.

Department: Operations

Start Date: As soon as possible

Interviews: Week of June 23, 2014 (Approx.)

Application Deadline: June 22, 2014 by 11:55pm EST

Instructions: Applications must include a current resume and cover letter Application must be submitted via our Careers Website:
http://campuslivingcentres.snaphire.com/home

Special Notes: Only selected applicants will be notified if they have been chosen to take part in an interview process.

Position Summary and Job Magnitude

The Residence Services Representative is responsible for maintaining student and guest satisfaction at all times. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service to meet their satisfaction. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests.

Essential Functions and Basic Duties

  • Demonstrate a high degree of customer service
  • Be able to use Campus Living Centres computer software
  • Be able to handle cash, and other forms of payments
  • Make key cards and know how to access and use building keys appropriately and responsibly
  • Maintain video surveillance and ensure that cameras are recording at all times
  • Produce assigned front office reports and tasks
  • Communicate pertinent information between staff
  • Know how to handle phone calls with patience and decorum
  • Respect student and guest privacy
  • Knowledge of emergency procedures
  • Knowledge of Residence Life procedures
  • Know who to contact for various situations
  • Ensure the room status is updated from the housekeeping department
  • Handle in a professional manner; reservations, check-ins, Check-outs, and account settlement
  • Maintain the appearance of the desk, lobby and office area at all times
  • Understanding of building departments, including maintenance and housekeeping
  • Any other duties as assigned

Performance Measurements

Performance will be primarily measured on the following factors:

  • Initiative
  • Inter-Personal Skills
  • Customer Service
  • Reliability
  • Skill & Knowledge * Quality of Desired Results
  • Adaptability & Flexibility
  • Organizing & Planning
  • Overall Performance

Qualifications

Education: High School Diploma, College or University preferred

Skills/Abilities: Must possess superior verbal communication skills
Must possess superior customer service skills
Must possess superior positive attitude
Must be able to handle multiple projects at once

Experience Required: Minimum of 1 year industry experience or equivalent management experience

Working Conditions

Hours per Week: TBD
Indoor/Outdoor: Indoor
Level of Interruption: High level of interruption
Stress Level: Moderate overall stress level
Travel Outside of Location: Minimal

Equal Opportunity Employer

It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This non-discrimination policy applies to all areas of employment including recruitment, hiring, training and promotion.

If you are a person with a disability and require accommodation in order to successfully submit an application, please email us to make your accommodation request with our HR Department.

Salary

Salary will be based on experience and education.

Contact:

Jaclyn O’Sullivan
Residence Services Manager


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» Apply Now

Please review all application instructions before applying.

» Apply Now

Please review all application instructions before applying.


About this company
Campus Living Centres is Canada’s premier provider of student housing, with over 19 College and University partners, and over 14,000...