Residence Services Representative (Pat-Time)
Niagara College Residence & Conference Centre, Welland Campus - Welland, ON

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Position: Residence Services Representative (Part-time)
Posting Date: July 24, 2014
Location: Niagara College Residence & Conference Centre, Welland Campus
555 First Ave., Welland, ON.

Department: Operations

Start Date: August 11, 2014 (Approx.)

Interviews: August 6-8, 2014 (Approx.)

Application Deadline: August 3, 2014 by 11:55pm EST

Instructions: Applications must include a current resume and cover letter Application must be submitted via our Careers Website:

Special Notes: Only selected applicants will be notified if they have been chosen to take part in an interview process.

Position Summary and Job Magnitude

The Residence Services Representative is responsible for maintaining student and guest satisfaction at all times. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service to meet their satisfaction. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests.

Essential Functions and Basic Duties

Demonstrate a high degree of customer service
Be able to use Campus Living Centres computer software
Be able to handle cash, and other forms of payments
Make key cards and know how to access and use building keys appropriately and responsibly
Maintain video surveillance and ensure that cameras are recording at all times
Produce assigned front office reports and tasks
Communicate pertinent information between staff
Know how to handle phone calls with patience and decorum
Respect student and guest privacy
Knowledge of emergency procedures
Knowledge of Residence Life procedures
Know who to contact for various situations
Ensure the room status is updated from the housekeeping department
Handle in a professional manner; reservations, check-ins, Check-outs, and account settlement
Maintain the appearance of the desk, lobby and office area at all times
Understanding of building departments, including maintenance and housekeeping
Any other duties as assigned

Performance Measurements

Performance will be primarily measured on the following factors:

Inter-Personal Skills
Customer Service
Skill & Knowledge
Quality of Desired Results
Adaptability & Flexibility
Organizing & Planning
Overall Performance


Education: High School Diploma, College or University preferred

Skills/Abilities: Must possess superior verbal communication skills
Must possess superior customer service skills
Must possess superior positive attitude
Must be able to handle multiple projects at once

Experience Required: Minimum of 1year industry experience or equivalent management experience

Working Conditions

Hours per Week: Less than 24 hours per week (Part-time)
Indoor/Outdoor: Indoor
Level of Interruption: High level of interruption
Stress Level: Moderate overall stress level
Travel Outside of Location: Minimal

Equal Opportunity Employer

It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This non-discrimination policy applies to all areas of employment including recruitment, hiring, training and promotion.

If you are a person with a disability and require accommodation in order to successfully submit an application, please email us to make your accommodation request with our HR Department.


Salary will be based on experience and education.


Sean Simpson
Residence Services Supervisor

About this company
Campus Living Centres is Canada’s premier provider of student housing, with over 19 College and University partners, and over 14,000 student...