Customer Service Representative
Cambrian College Residence & Conference Centre - Greater Sudbury, ON

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EMPLOYMENT OPPORTUNITY

Position: Customer Service Representative (Night Auditor)

Posting Date: October 3, 2013

Location: Cambrian College Residence & Conference Centre
1390 Barrydowne Rd., Sudbury, ON.

Department: Operations

Start Date: ASAP

Interviews: Week of October 21, 2013 (Approx.)

Application Deadline: October 15, 2013 by 11:55pm EST

Instructions: Applications must include a current resume and cover letter. Applications must be submitted via our Careers website.

Special Notes: Only selected applicants will be notified if they have been chosen to take part in an interview process. This position will work the 11:30pm to 7:30am shift from Friday to Tuesday.

Position Summary and Job Magnitude

The Customer Service Representative is responsible for maintaining customer satisfaction at all times. They must be able to relate and understand the customer to attend to their needs and ensure they leave wanting to come back again. The Customer Service Representative has an important role, as they are the first person a customer sees when they arrive and the last person they interact with when they leave.

Essential Functions and Basic Duties

  • Demonstrate a high degree of customer service
  • Be able to use Campus Living Centres computer software
  • Make key cards and know how to access and use building keys appropriately and responsibly
  • Maintain video surveillance and ensure that cameras are recording at all times
  • Produce assigned front office reports and tasks
  • Communicate pertinent information between staff
  • Know how to handle phone calls with patience and decorum
  • Respect guest privacy
  • Keep track of where business comes from (walk-in, balloon, previous guest, etc.)
  • Knowledge of emergency procedures
  • Knowledge of Residence Life procedures
  • Know who to contact for various situations
  • Ensure the room status is updated from the housekeeping department
  • Handle in a professional manner; reservations, check-ins, Check-outs, and account settlement
  • Maintain the appearance of the desk, lobby and office area at all times

Performance Measurements

Performance will be primarily measured on the following factors:

  • Initiative
  • Inter-Personal Skills
  • Customer Service
  • Reliability * Quality of Desired Results
  • Adaptability & Flexibility
  • Organizing & Planning
  • Overall Performance

Qualifications

Education: High School Diploma, College or University preferred

Skills/Abilities: Must possess superior verbal communication skills
Must possess superior customer service skills
Must possess superior positive attitude
Must be able to handle multiple projects at once
Must have cash handling experience
Previous hotel and/or student residence experience is an asset

Experience Required: Minimum of 2 years industry experience or equivalent management experience
Previous hotel experience is an asset

Working Conditions

Hours per Week: TBD
Indoor/Outdoor: Indoor
Level of Interruption: High level of interruption
Stress Level: Moderate overall stress level
Travel Outside of Location: Minimal

Equal Opportunity Employer

It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment including recruitment, hiring, training and promotion.

If you require accommodation in order to successfully submit an application, please email us to make your accommodation request with our HR Department.


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About this company
Campus Living Centres is Canada’s premier provider of student housing, with over 19 College and University partners, and over 14,000...