Victim Services Worker
Calgary Drop In & Rehab Centre Society - Calgary, AB

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The Calgary Drop In & Rehab Centre (DI) is a leader in our community. We lead in serving up to 1250 Calgarians each day, we lead in the provision of support services to people seeking rehabilitation, Supportive Housing, career training, medical services, and assisted living; and we lead in our dedication to the art of compassion. We operate with 7 multi-use building structures within the city limits. The buildings are a combination of shelter, residential, clinical, office, training, recreational, food service, and meeting spaces.

To prevent homelessness where possible, offer care and shelter when needed, and provide opportunities for people to rehabilitate and rebuild their lives.

Hours of Work:
Not less than 40 hours per rotation, with 5 days on, 2 days off. Some unusual hours may be required from time to time as the need arises. These hours may be altered at the discretion of management.


  • Conducts client intake by performing duties such as obtaining demographic information, providing information regarding the victim service worker’s role and the services offered by the organization, assisting clients in completing intake forms, and explaining issues related to confidentiality.
  • Provides emotional support to clients who have been victims of crime through active listening, debriefing and validating clients’ emotions.
  • Assesses clients’ need for other services and provides them with information on helping organizations and professionals such as community service agencies, counsellors, legal aid lawyers, physicians and mental health services. Recommends appropriate services to clients.
  • Supports clients’ interests and rights by performing duties such as liaising for clients with the police and Crown Counsel, obtaining information about clients’ cases including case status and hearing dates.
  • Provides information on police, legal and medical systems in general and specific to clients’ cases. Provides information on crime prevention to clients to help them avoid re-victimization.
  • Provides court support services such as explaining court processes and trial procedures and providing court orientation and information on court preparation.
  • Performs other related duties as approved by the Director’s

Qualifications and Key Skills:

  • Completion of a college or university program in any of the following; Bachelor of Social Work, Criminal Justice and other related disciplines
  • Previous work experience would be considered an asset
  • Previous work experience in a social service environment as a volunteer or in a support capacity may replace formal education requirements
  • Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time
  • Strong strategically-focused analytical skills, good common sense; and capacity to provide leadership
  • Well-developed inter-personal and conflict resolution and negotiating skills
  • Excellent communications skills, both oral and written
  • Computer skills including familiarity with word processing, database, and Internet

“The Di” is an “Employer of Choice”, and afford each employee an opportunity to help make a real difference in our community, and more importantly in the lives of less privileged people. We take great care in hiring the right people who fit, and who share our outlook on the value of people.