CONTRACT NETWORK ADVISOR, Thornhill, ON - 24 October 2016
This is a good company to work for other than their Operations department. There is a 1 year learning curb, however there is no formal training. For example, they will ask you to conduct criminal back round checks for their drivers but never show you what the form looks like, what type of information you should be looking for etc. They will ask you to settle damage disputes between members and their service providers but never train you to properly assess or inspect a damaged vehicle. The list goes on. The operations department is constantly in panic mode due to having a new director that simply does not grasp the concept of the industry. He over works his staff, and as a result their team is always understaffed. They have been about 10 dispatchers and 5 adviser's short over the span of 2 years. The management team lacks leadership skills and are very reactive in the way they run the department.