Bilingual Customer Service Representative

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Company Overview

Crown Wallpaper & Fabrics is an established distributor of imported fine wallpaper and fabrics. We are looking for a Bilingual Customer Service Representative to provide the highest level of service to our cliental of designers, architects, retailers and ongoing support to Crown's Account Executives and Showroom Consultants.

Job Duties:

  • Inside point of contact for the sales force and their clients
  • Use appropriate office technologies and computers to process, track orders and maintain excellent communication with all contacts
  • Respond to customer enquiries
  • Resolve any problems or complaints that costomers might have
  • Follow-up on order status with suppliers and keep customers updated
  • Support outside sales force/ Showrooms
  • Account receivables (minimal)

Job Requirements:

  • General knowledge of distribution business
  • Deliver superior customer service
  • Effective listening and communication skills, while maintaining diplomacy and tact
  • Accuracy and attention to detail
  • Knowledgeable with Microsoft Office
  • Post-secondary diploma or equivalent experience 2-3 years within an office environment

Job Type

Permanent/ Full-time

Job location: Etobicoke

Hours of Work:
8:30AM - 5:00PM, Monday – Friday

We thank all those who submit their résumés. Please note that only those selected for further consideration will be contacted.