Financial Service Representative – Inbound- Regina
CIBC 4.01,110 reviews - Regina, SK

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As a Financial Service Representative in our Regina Customer Contact Centre, you will be a trusted front-line expert who is empowered to provide information and solutions to existing and potential customers via the telephone regarding CIBC’s full range of products and services. Motivated by targets and results, you will actively promote and sell products and services that matter to our clients based on their individual financial needs and goals.

Job Requirements

– Meet sales, customer service, and productivity targets by understanding client needs, offering first call resolution of issues, and actively promoting and selling products and services that meet your clients’ needs
– Offer a superior client experience on every call to meet and exceed your clients’ expectations, build loyalty and grow our business

What We’re Looking For

– Must have previous sales, service, or customer service professional experience, preferably in the financial industry
– Must have superior verbal communication and interpersonal skills with a professional telephone manner
– Must have demonstrated adaptability, flexibility and ability to multi-task in an ever-changing environment
– Must have computer literacy, strong keyboarding and internet navigation skills in a Windows-based environment
– Must have a commitment to punctuality and adherence to work schedules

What You Should Know
– Flexibility to accommodate rotational shifts including days, evenings and weekends between the hours of 6:00 am - 12:00 am is required
– Training is on a full-time basis and consists of a combination of in-class and on-the-job training for a period of 4 weeks. Shifts may vary during training and will require flexibility for any shift within the hours of operation noted above

CIBC Career Access Program
This program is designed to promote opportunities in the workforce for people of Aboriginal heritage and people with disabilities

About this company
4.01,110 reviews
Founded in 1867, CIBC is a leading global financial institution providing a full suite of products and services to over 11 million clients...