Divisional Manager (Collections)
CBV Collections Services Ltd. - Burnaby, BC

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CBV Collection Services Ltd. is a leading provider of collection services with over 90 years of success. We represent some of the most prestigious clients in the marketplace within sectors such as finance, telecommunications, and government. With our forward thinking and ever expanding business spanning across North America we collect the right way – one call at a time.
Position Summary

We have an exciting Management opportunity available in our Burnaby office. This role will assist in ensuring the management and smooth operation of a collection division on a day-to-day basis. The Divisional Manager builds a positive work atmosphere while motivating, training, coaching and developing their Supervisor(s), Collection and Trace employees.
Duties and Responsibilities Include (but are not limited to)
 Training, developing, and leading a dynamic team of collectors while ensuring individual and divisional targets are met
 Directing, advising, coaching, mentoring and developing divisional Supervisors
 Interacting effectively with other departments and branches
 Facilitating Client requirements, compliance management and adapting to new demands as they arise
 Preparing reports as required for your employees and management
 Performing administrative and organizational tasks relating to the position
The Person:
 You are a leader, able to motivate and get the best out of people
 You have exceptional multi-tasking and organizational skills
 You possess strong analytical, problem solving and good time management skills
 You are able to cope under pressure and deliver superior results
 You have intermediate exposure to MS Office Suite programs and above average typing skills
 You have a solid understanding of the collection industry with a minimum of 2 years 3rd party Collection experience and 1 year in a supervisory capacity.
 You are willing to enroll in a Leadership Development course recommended by the Director of Human Resources as a condition of the position


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