Full-Time Collection Specialists (Call Centre)
CBV Collection Services Ltd. - North York, ON

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Position Title: Full-Time Collection Specialists
Reports to: Department Supervisor
Location: North York, Toronto

Company Overview:
CBV Collection Services Ltd. is a leading provider of collection services for over 90 years with clients in the financial, telecommunications, and government sectors. We are looking for highly motivated and career-focused individuals who believe in providing the best service and results for our clients.

Collector Responsibilities include, but are not limited to:

  • Outbound and inbound calls for collection actions in accordance with all company policies, procedures, and guidelines as well as all provincial and local laws and regulations.
  • Contact consumers by telephone (manually or via dialer platform) regarding collection and recovery of outstanding accounts.
  • Negotiate re-payment with consumers by form of payment in full, settlements and payment plans, according to company guidelines.
  • Follow up on promise to pay and payment commitment accounts, to ensure a positive resolution and client satisfaction.
  • Achieve various numeric standards and goals without sacrificing quality of service or adherence to provincial compliancy requirements and consistently representing the Company in a professional manner

- Competitive wages and the best commission structure in the industry
- RRSP program
- Health and dental benefits
- Regular contests, incentives, and awards
- A positive work environment with great advancement potential
- CBV Collections Services Ltd. is one of the leading accounts receivables recovery companies and a single source for Consumer and Commercial Collection Requirements
- Convenient location - TTC Accessible (transit and subway)
- Fully paid training

- Must be highly motivated by money, with a superior level of initiative
- Excellent sales and strong negotiation skills
- Availability to work shift work, including Monday - Friday evenings and some Saturdays
- Experience in a call center environment is an asset
- Demonstrated ability to deal effectively and professionally in a rapidly changing and fast-paced environment
- The ability to be courteous, patient, and solutions-focused with customers
- Excellent listening and problem-solving skills
- Good command of the English language, both spoken and written
- Ability to summarize notes in a clear and concise manner, with good spelling and grammar skills
- Good knowledge of Windows, word processing software, electronic mail, and Internet Explorer
- Completion of High School

Previous collections experience is an asset but not a requirement - we provide full training.
If you're looking to succeed in a stimulating and dynamic environment, please apply to join our team of professionals. Interested and qualified applicants are encouraged to submit a covering letter and resume to the attention of:

Human Resources - Recruitment
CBV Collection Services Ltd.

Email: tor-jobs @ cbvcollections.com

CBV Collection Services Ltd. is an Equal Opportunity employer.
We thank all applicants for their responses, however, only those selected for an interview will be contacted.

About this company
At CBV we are dedicated to expanding our technology and resources at every turn. We're dedicated to staying ahead of the curve so that our...