Travel Agent, Travel Services Call Centre - 1 Year Full Time Position
CAA North & East Ontario - Ottawa, ON

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Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations through the CAANEO Travel Services Call Centre
  • Answer member/client inquiries
  • Complete outbound calling as directed
  • Other duties as assigned

Competencies Required:

  • Excellent interpersonal skills.
  • Customer service skills
  • Problem solving skills
  • Ability to work with the public
  • Must be dependable
  • Must be able to work variable shifts, Monday to Friday, between 8 am and 8 pm.

Required Qualifications:
To be considered for this position you must possess:

  • 3 years plus travel agent experience
  • Successful completion of Travel Agency Certification course from established and recognized institution.
  • IATA approved agency experience an asset.
  • Complete knowledge of Apollo
  • Fluency in both official languages an asset.
  • TICO certification required.

Successful applicant will be required to join Teamsters Local Union 91

About this company
The Canadian Automobile Association, CAA, is a non-profit federation, founded in 1913, of nine clubs across Canada, providing roadside...