Part time, temporary work available at three CAA North & East Ontario Ottawa Member Experience Centres.

• Represent the CAA brand and associated products and services in initial contact with members and clients visiting the Member Experience Centre;
• Refer visitors to the appropriate staff to address their concerns;
• Answer telephones, identify needs, transfer to the appropriate staff and/or take messages
• Assist with the restocking and display of merchandise;
• Assist Members by providing maps, tourbooks, and assisting with merchandise sales as required;
• Renew memberships as required;
• Prepare TripTiks
• Ship/ Receive mail and packages
• Assist the MEC Manager in completing administrative tasks as required;
• Other duties assigned from time to time.

QUALIFICATIONS REQUIRED

• Completion of a high school or equivalent and two years’ experience in a public contact role;
• Working knowledge of MS Word and the capacity to learn software programs quickly;
• The ability to handle conflicting work priorities;
• The ability to discretely handle confidential information;
• Results oriented;
• Customer service oriented and good communication skills
• Fluency in both official languages is mandatory in Orleans and desirable in all other locations

Must undergo a Criminal Reference Check. Employment is contingent on a successful reference and security check.