If you have to voice and attitude you'll do well.
Pros: every call is a new opportunity to show your skills
Cons: having to use codes for everythng from bathroom breaks, etc
After 6 months I have not only found a great opportunity, but made friends along the way. It's a place where if you do the things that they pay you to do, you won't have ant problems. Managemet seem to be willing to teach if you are willing to learn. That includes peers that have been here for a while, always helpful.