A customer service assistant is the primary point of contact between a business and its customers. If customers want to place an order, find information, get advice, return a purchase or make a complaint, they will invariably talk to a customer service assistant. The job is ubiquitous in business -- every company has customers to care for -- and may go by other titles, such as information assistant or retail assistant. Customer service assistants may work with customers by phone, online or in person.
Most every large or small business nowadays includes a customer service department. These departments contain employees that are responsible for answering phone calls and emails from the company's customer base on a daily basis. A customer service assistant performs duties for the customer service manager, such as coordinating meetings with customers and managing large orders to major clients.