Sales Associate (Current Employee) – Toronto, ON – 5 January 2017
Pros Insurance for employee is good. Sick days and vacations are also nice. Company provides all uniforms, shirts, ties, and dry clearance service. Cons You have your weekly goals, monthly goals and it will be post every week, you will see your rank every day. The commission and the rank together makes conflict of the relationship of employees a bit intense sometime.
Sales Associate (Current Employee) – Edmonton, AB – 7 March 2016
I have acquired extensive business understanding about global management. I am currently the Sales Associate/ women’s wear specialist at Burberry Group Plc. with the highest sales record in the region. From my professional experience with Burberry given me the opportunity to gain in-depth knowledge on global customer needs and trends, and develop leadership skills. Likewise, I have successfully leveraged technology to integrate company strategy to daily operations. For instance, I face different challenges every day, from issues concerning brand equity, to matters regarding to inventory management. I have successfully overcome with all the challenges posed to me.
associates (Former Employee) – Toronto, ON – 18 September 2015
Fun work place, team work oriented, but with no management support, too much politics, incompetence of the floor supervisor - no skills, all she does is saying hello and pack bags. Bias view of the general manager, no support, one-sided, doesn't care about the team, only cares about the numbers
Sales Associate (Current Employee) – Toronto Ontario – 6 August 2015
A typical day at work includes going into work and changing into your uniform. Burberry has a grooming standard and it is imperative to maintain that standard for the culture of the company. After receiving a touch base, I go and get my iPad and check my emails. After checking my emails I go through my clients list and send emails. These emails can be about new product, an event or just following up on a recent purchase they made. It is important to service clients beyond their entry and exit in the store. Through out the day, I will engage customers and educate them on the product. Engaging the customer includes discovering what they are missing and what need. If I am not engaging customers, I am being educating on the brand and product knowledge. I have learned that customer service is imperative for the survival of a business. Treating your employees with respect will create synergy and a more organic team. I have also learned in order to become better in something you must always find ways to educate yourself. In addition in order to become a better tea you must always educate each other. An employee must welcome learning as tool not a correction.
The most important thing in management at Burberry was the constant communication. Through email, or Burberry World, management and the employees had at the ability to constantly communicate to each other. Every month management will sit and discuss your sales and other features of your job. They give an objective rating and set goals for you. This allows growth within the individual and allows the employee and managementmore... to be on the same page.
The co-workers create partnerships to give clients better service and experience. Although we are on commission, we do not look at clients with monetary value. If i believe another associate can better accommodate them, I will simply pass them over. Co-workers are constantly learning new things and sharing the information.
The hardest part of the job is repairing a discrepancy with a client and our product. Burberry isn't perfect and sometimes our product is defective. When a client receives a defective item that we can't service it destroys our image and our relationship with the client. Sometimes clients are upset and although we try to rehabilitate the situation, we lose a client. The difficult task everyone faces is trying to prevent that from happening. Unfortunately associate do not have complete control of the longevity of our product.
The most enjoyable part of the job is educating clients on our product. Guiding clients on making the right decision is enjoyable because whether they leave with a purchase or not, they know more about the company and the product. They also leave with impeccable luxury experience. Interacting with different clients, from foreign clients to our regular clients is interesting because it help me as an individual have the ability to interact and communicate with different types of people.less
Full benefits, provided uniform, easy full-time hours, free dry cleaning and commission
Inconsistant hours. For example working 1-10 and then working 8-5 the next day
Sales Associate (Current Employee) – toronto, On – 18 March 2015
Overall, working at Burberry is very pleasant. The company treats its employees very well. Burberry is an awesome stepping stone into the luxury fashion industry, you learn lots about fashion, the brand and yourself.