Successful business, worked with great colleagues not so great management
Customer service representative- Office duties (Current Employee) – Winnipeg, MB – 18 July 2013
A day at Buhler Furniture would consist of answering phones, looking up customers orders in our AS400 system.
The main reasons for customers calling would be:
When will my furniture get delivered
What is the production date on certain items
Why has my product not been made yet
During my time at Buhler I really learnt how to deal with customers so that they would be satisfied when we were done the conversation. I was able to due this, by knowing the product and being aware of what was going on daily in the factory. I also learnt AS400 software. This software is from the early 90's, confusing, but a little time and effort and it became very easy to navigate.
Management was great at times, and not so great at other times.
I very much got along with all my co-workers, they were amazing to work with, had no problem stopping what they were doing to lend a helping hand, which made it a pleasure to help them out in time of need.
The hardest part of my job would have to be the turn over rate. I love training and getting to know new people, but having a person almost all trained and then management would let them go it was a bit trying at times.
The part I enjoyed most about my job is that I had a great deal of responsibilities. I felt like I had a role in which my job became very satisfying.
Free parking, catered lunches