Guest Experience Captain
Buffalo Wild Wings 2,502 reviews - Calgary, AB

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Now Hiring - Guest Experience Captains

Apply in Person at:

Buffalo Wild Wings
2620 32nd Street N.E. or
9697 Macleod Trail in Calgary

Position Summary:

Buffalo Wild Wings is seeking individuals to host the guest experience that takes place within the restaurant. This opportunity is perfect for an outgoing, friendly and engaging individual aiming to please those surrounding you. In this role, the Guest Experience Staff will oversee and nurture the experience of all Buffalo Wild Wings guests, from the initial greeting to the farewell. You will demonstrate a passion for guest service while maintaining the ultimate experience across the restaurant. Interacting with the guest, you will determine their interests and needs. From here you will inform the guests of Buffalo Wild Wings specials, new foods and beverages -- even what's going on in today's world of sports. All the while maintaining a consistent strong guest engagement.

Position Responsibilities:

  • Deliver customized Guest experiences * Introduce new guests to the Buffalo Wild Wings brand * Works with the service staff to make sure every customer receives the experience they seek * Assists in several areas of marketing and community outreach, including facilitation of fundraising efforts, event planning, and community outreach, and building brand awareness in the community

Position Requirements:

  • Must be 18 years of age or older, high school degree or equivalent * Minimum of 2 years' experience in the Food and Beverage Industry or equivalent Guest Driven Industry experience

Preferred Knowledge / Experience:

  • General sports themes, both local and national * Guest Recovery -- resolves complaints * Business development and new sales ideas, strategies * Awareness of competition and differentiations * Community Outreach events and initiatives * AV System & Programming- Technology savvy

Buffalo Wild Wings, Inc. is a NASDAQ-traded (BWLD) restaurant company and an equal opportunity employer.

About this company
2,502 reviews
Hot sauce fuels the flight of this restaurateur. Buffalo Wild Wings (BWW) operates a chain of more than 815 Buffalo Wild Wings Grill & Bar...