Energetic,challenging place to learn new skills every day.
Account management (Former Employee) – London, UK – 24 March 2015
Typical day at work :
Talking to my regular customers, finding at least 2 new customers to add to my base , collaborating with my colleagues, booking appointments for the field specialists , sorting out issues by calling various departments if any, finishing paperwork for the orders and logging them onto the main portal for them to get processed.
What I learned :
Plan well and realistically , stay patient and listen carefully to customer's needs , collaborating with colleagues and spreading risk, share more to gain more ( make others work for you as well as using your time well to gain more) , Address issues raised by customers at the first instance to save time, energy as well as gaining trust to win more long term return
They believed in challenging management and leadership to have more dynamic work environment
My Co-Workers :
Whoever was helpful and more trustworthy won more , long term.
The hardest part of the job:
Getting through gate keepers to talk to decision makers at businesses that did not have any services with us + Talking to BILLING department , sorting out the mess they sometimes create