Pros: job satisfaction, great team spirit, good wage and prospects if you wish to advance your career.
Cons: difficult customers who are never content with the resolution available, work/life balance.
the job entails finding satisfactory resolutions to customer complaints and issues. There is a great sense of camaraderie within the team as it can be difficult at times dependant on the severity of the issue being dealt with. i have learned that patience is a virtue to help resolve customers issues.