Good place to work.
Pros: good potential of earning through commission.
Cons: unsociable hours, poor basic pay
Working at BT was a really good experience i gained a lot of skills which will benefit me in the future. A typical day at work consisted of three roughly two hour shifts of taking calls from customers with a lunch hour and one fifteen minute break throughout the day, Calls were primarily from customers who were either at the end of their contract or looking to switch providers. My role was to try and secure the customers continued business and satisfaction with BT.
Skills which i learnt while working in this role ranged from Conflict resolution dealing with customer greivences and problems they had to making sure they were on the correct package to suit their needs which in turn developed my communication skills immensely, Learning what types of questions worked best to gain the information i needed from them but also trying to up-sell at every opportunity.
Management at BT were very good always trying to coach and feedback anything that might help you in the role and your progression was closely monitored.
The hardest part of the job was dealing with quite regularly irate customers who had in some way had a bad experience and often were abusive and rude but you are taught how to deal with these situations during training which is provided and also through other peoples best practice along with the experience you gain actually doing the job, also lack of progression the chance to do different roles or further yourself in the company was hard even showing the drive to want to progress not alot was offered.
Most enjoyable part is the chance to earn commission on sales you made or through reconstructing of the customer you spoke to.