Stock Person (Former Employee) – Vaughan, ON – 17 February 2018
I have worked at Browns Shoes for a while and understood the customs and culture as I was working there. A typical day at work is me finishing school and working for around 4 and a half hours, getting back home around 10 o'clock. Management was strict and stressful. I have been getting no hours for a while and the managers do nothing about it until I call in ask what's up. The job was easy. If the task I had to do was the one I liked, then time flew by very fast. Otherwise the tasks I disliked, like "put-backs", felt like an eternity and just boring and also annoying when all the other employees would be doing nothing rather than help me.
- engaging workplace with friendly staff - customer service skills are developed tremendously - workplace culture is amazing because of staff - Browns teaches you a lot about leadership and customer service (how to deal with certain situations)
Working at Browns Shoes is a great learning experience for those starting off in retail and/or customer service. You learn how to work in a fast-paced environment, juggling sometimes more than two customers at a time, all while providing high standards of customer service. As a full time university student I was able to have a work schedule that best suited my needs and was able to ask for days off for exam purposes. I was able to take a month long summer vacation to travel as well. However, hours attributed to part-timers were often based on monthly performance over seniority. Part-timer schedules/hours are not consistent; fluctuate based on performance and store productivity (busyness) ! It is at times stressful when it comes to making your monthly sale quotas (commission). Breaks are short; sometimes only being allowed to have a 30 minute break during a 9 hour shift. Overall, working at Browns has been a positive experience; I have learned a lot about the industry and about myself.
Flexible hours; I was able to take a month long vacation as a part-timer
Hours based on performance not seniority, lack of consistency
Sales adviser (Former Employee) – Edmonton, AB – 5 November 2017
I loved my Assistant manager; he was by far the one I worked with most of the time. He made work really fun and enjoyable and I loved it. There was always something to do in the front or the back because we liked to keep things organized and clean for customers.
Stock Worker (Former Employee) – Niagara-on-the-Lake, ON – 3 July 2017
The other employees that worked there were great and really nice, but sometimes I'd have to work alone on a 2-3 person shift.
I worked from 10am-6pm, Monday-Friday, Sometimes would do overtime which I didn't mind because I was being paid. I worked with 2 other stock persons, and one of the associates requested Fridays off, or to come in late on Fridays for personal reasons, which wasn't too good because Fridays are basically clean up day and hardest day of the week.So it was a bit overwhelming on most days. Lame, but I had to deal with it. (Also I was in solo on Fridays until other guy game in late every week)
Management and staff are very nice and helpful, if you communicate well, you'll be fine. Everyone was basically just friends at work, but also got serious when the time was needed.
Overall, great job.
Experience, friendly staff
# of people for shifts were random, small break space
Cashier (Current Employee) – Edmonton, AB – 9 June 2017
I love working here. The only thing that sets some employees back is the salary. This company does not give out raises to part time employees often,at least in my region. Other than that, great company with great discounts and great focus on customer service
Sales Associate and Cashier (Current Employee) – London, ON – 7 March 2017
Browns Shoes I a great company to work for who highly respects their employees and treat one another like family.
It is a high paced working environment and we strive to facilitate sales, manage daily, monthly and seasonal quotas.
The hardest part of the job is during peak hours, especially weekends, when you're challenged with numerous customers at the same time while assuring each customer is properly being taken care of and feels of importance while in your care.
I've learned how to effectively communicate with customers and have mastered my sales approaches, almost always up-scaling my sales. This job has developed my confidence communicating with customers and has taught me how to effectively assure customer satisfaction.
Customer Service Representative (Current Employee) – Toronto, ON – 6 March 2017
In the beginning the job can be seem fun and surrounded by friendly competition among your co-workers. However, after working there for a year and a change of management, the store has become dull and repetitive. The change in management at some stores can be very demotivating.
Futuristic company.Good events in all sessions and very comfortable to the interior,Highly skilled staff for heavy work, and an excellent and dynamic group of supervisors. Flexible schedules for employee comfort....thx
Lots of Fun and a Great Environment if your Managers are good!
Assistant Manager (Former Employee) – Vancouver, BC – 18 January 2017
One of the better retail jobs out there, you learn a lot about retail from this company. They teach you the basics and let you learn with guidance on the job. Most enjoyable part of the job is your coworkers, although there are always rough patches in general they will treat each other like family.
Cashier (Current Employee) – Toronto, ON – 5 October 2016
Had an amazing manager for 2 years and then he got promoted and we got a whole new management team. The new manager did not take the time to get to know his staff. Instead he just treated us like numbers. Only thing keeping a lot of people at the location from quitting is the fact that we have a close relationship with our coworkers outside of the store. I have learned amazing customer service (from the old manager) I have also learned how to stand on my feet for 12 hour shifts The most enjoyable part of the job is the discounts. However, the pay could be a lot better. If you are sales you get commission and a base pay, however, if you are cash you only get a base pay. One would expect that a cashier would maybe get a bit more per hour than a sales person, however, this is not the case with this company. Cashiers get paid the same amount as the sales people and they do not get commission. -- When asking upper management about a raise opportunity, immediately shut down and told to get a raise you have to be exceptional at your job. Bottom line is if upper management likes you, you get a raise every year, if not then maybe you get one every other year.
Sales Associate and Key Holder (Former Employee) – Calgary, AB – 17 September 2016
I loved all of my coworkers although we did have a lot of turnarounds with the company (new management, new team) I loved building the customer client profile. Had customers whom would love to come back to me. I learned about commission based work, and I got to grow with the company itself.