Brother Canada Employee Reviews

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Technical Support
Technical Solutions Technician (Former Employee) –  Dollard-Des Ormeaux, QC1 September 2015
• Respond to end user call, live chat, and e-mail requests according to the contact center guidelines
• Troubleshoot Fax, MFC, P-touch and typewriter calls, live chats, and/or e-mails on the following topics: hardware programming and set up, diagnose hardware related issues and conduct proper inquiries in order to accurately assess the customer issues
• Determine the best solution based on the customer issue on a first contact basis
• Ensure proper and timely recording of calls and/or chats in CRM and follow our social media response protocol and processes for forum intervention concerning our Brother technical inquiries and support web tools leverage.
• Meet or exceed monthly performance targets including quality, attendance and punctuality as well as average handle time
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Ideal tech support job with great hours
Représentant support techinique (Current Employee) –  Montréal, QC17 January 2013
Great team, great office environment. Very understanding management. nothing to complain about.
Pros
great team to work with !
Cons
starting salary
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Overall rating

3.7
Based on 3 reviews
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Ratings by category

Work/Life Balance
3.7
Salary/Benefits
2.7
Job Security/Advancement
3.0
Management
3.0
Culture
3.0

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