Pros: there is always something new to learn and our staff has a great rapport with the development, network and operations teams.
Cons: we often take on more responsibilities with limited staff resources.
Reviewing Application Support Work Requests.
Reviewing and Approving technical Infoman changes and PDX Segments submitted by Development.
Fielding questions and providing solutions from Development teams regarding JCL, NDM, OPC Scheduling, CICS, TSO Access, Storage related issues and allocations among other Technical concerns.
Attend Technical Peer Reviews and provide process improvements.
Resolve JCL, NDM, Scheduling issues that Operations staff cannot resolve.
Create Procedures and Documentation for Development teams to follow to ensure System Integrity.