Service Coordinator - Brain Injury
Brain Care Centre - Edmonton, AB

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This is a temporary (12 months) full time (37.5 hrs/week, 8:30 am – 4:30 pm, Monday to Friday) position based in Edmonton. An operational vehicle is required for this position.
Apply to Carolyn, Service Coordination Manager
Deadline is midnight, May 29, 2013

Salary is $43,500.00 annually. Full benefits are available after three months of employment. 3 weeks Vacation will be offered as well as an additional five paid floater days for the time when the society is closed between Dec 21th and January 1st inclusive. (Vacation time will require approval by management.)

General Description of Responsibilities

This Service Coordinator position is available due to a maternity leave.

Service Coordinators provide assistance to individuals (age18 or older) and families affected by brain injury. Coordinators will provide services that include, but are not limited to: intake; assessment; multi-disciplinary case management; crisis intervention (if necessary); referral; outreach, and follow-up.
The Coordinator is an advocate for the development of community assets, community rehabilitation, and the integration of services. Service Coordinators may be asked to participate in the evaluation of the ABIN (Alberta Brain Injury Network) program and its outcomes, as it relates to their activities. The Service Coordinator reports to the Service Coordinator Manager and may be asked to perform other related duties as requested.

Main Duties
1. Attainment of ABIN Goals
2. Provide Case Coordination, Community Capacity Building, Preventative information and Support (where necessary).
3. Keep an inventory of existing service providers and recourses in the region.
4. Assist communities in the region to address ‘gaps in service”
5. Conduct intake interviews and assessment of needs/strengths and develop action plans in consultation with clients
6. Follow up on referrals and outreach to clients living in the community
7. Evaluate the delivery of the program
8. Engage in service plan development in regards to Supports for Community Living workers contract

Task Description of Main Duties
Attainment of ABIN Goals (which are as follows):

  • Identify Community assets and capacities currently available, to support Individuals affected by Brain Injury, and their families, as well as determine the areas where community capacity requires further development
  • Provide outreach support and coordination for individuals affected by brain injury and their families, to assist them in identifying their support needs and obtaining the services and supports they require
  • Facilitate and support initiatives that develop each community’s assets and capacity to meet the need of individuals affected by brain injury and their families.
  • Develop performance indicators for measuring community outreach and service co-ordination.
  • Provide Case Coordination, Community Capacity Building, Preventative information and

Support (where necessary).

1. Assist clients in the coordinating of support services received and helping them to recognize, and obtain the services, of other service providers.
2. Provide assistance with Advocacy and housing needs, where applicable, and when these services are not available elsewhere
3. Complete documentation of the referral process
4. Establish relationship with survivors of brain injury, caregivers and professionals with the aim of building community capacity
5. Engage in Community Action Coalition Process
6. Provide information on brain injury to survivors of brain injury, caregivers and professionals
7. Provide support, when necessary (micro-level)
8. Help clients to clarify problems, and strengths/capabilities
9. Develop and provide community inservices and presentations
10. On a weekly basis, provide scheduled, one day on-call Information Coordination as part of a staff roster.

Keep an inventory of existing service providers and resources in the region.

1. From multiple sources create an inventory of service providers
2. Provide clients with information on available services
3. Update service provider information in the data base and for the purposes of fund development and event notification

Assist communities in the region to address ‘gaps in service”

1. Establish a working relationship with professionals in the region
2. Advocate for services on behalf of individuals with acquired brain injury and their support network
3. Coordinate regional information sharing and training of survivors, and families

Conduct intake interviews, assessments and develop service plan

1. In conjunction with BCC’s Intake Coordinator and Manager, meet with client to obtain general information and detailed description of: brain injury etiology, symptoms, treatments, communication, behavioral, cognitive, physical, personality and family issues
2. Review verification of Brain Injury attained by Intake Coordinator
3. Develop service plans in consultation with clients to identify specific concerns and action to be taken by staff and client
4. Follow-up on Referrals


1. Engage in the ongoing recording of data and statistics
2. Provide feedback to Manager regarding the attainment of objectives and activities as they pertain to ABIN (Alberta Brain Injury Network) goals
3. Provide feedback on regional experiences at the provincial forum

Assist in the delivery of Supports for Community Living (SCL) contracts.

Supports for Community Living workers assist individuals with brain injury to build skills that help them live as independently in the community as possible. BCC Service Coordinators assist this service through the following:

1. Ensure Service Plan/ Service Provider Form is completed with client
2. Ensure Terms of contract are carried out through receipt of reports, meeting with client and SCL worker.

1. Assist in the development and delivery of Education materials. Play a key role in the organization and implementation of Brain Care Center’s community education program.

About this company
The Brain Care Centre is a non-profit organization stemming from the merger of NABIS (Northern Alberta Brain Injury Society) and EBIRS...