Pros: staff are fun, guests can become friends, tips
Cons: unreliable hours, no job security or chance for advancement, no benefits
A typical day includes coming to work early and prepared with my own float, extra pens, and a pad of paper. Becoming aware of plans, expectations and information for the shift needed is done before starting, if possible. Each shift then becomes an interesting juggling act of customer service, communication, product knowledge, and teamwork to ensure an excellent customer experience. This is done through greeting guests, receiving their orders, relaying this information clearly, anticipating guests' needs, delivering orders, and through communication with the guest, achieving customer satisfaction and a positive customer experience. Respective cleaning duties should be done throughout the shift and following the last guest helped.
I've learned about many different kinds of customers and how to adapt service to their needs. Anticipating what can help achieve a smooth and happy experience for a guest makes it easier and more enjoyable for everyone. How to be a better team member, better adaptation to unexpected situations, multitasking and organizing are all invaluable skills that I have been able to learn.
Management could use more communication between themselves as well as with the staff.
My co-workers are often the reason I enjoy going to work as they are also my friends. I moved to Nova Scotia last year not really knowing many people and was able to build bonds with many of my co-workers quickly. I enjoy being able to help my friends to have a better day at work or to be there to celebrate when they experience success.
The hardest part of my job is the combined stress of the unreliability of the hours available to me, the lack of job security and the lack of stability.
The most enjoyable part of my job are moments like returning guests remembering my name and requesting me as their server, my coworkers, and being able to meet all kinds of very interesting people who often have the best stories I've ever heard.