I gave a commitment for 1 year to the owner of the franchise, out of respect for him I stayed till this year. 2013.
Pros: having the opurtunity to interact with some very dedicated young people, who trully what too do a great job.
Cons: the manager on duty is always to blame, no exceptions.
12 hour days are not uncommon, 8 am till 8 or 9pm were pretty regular on the weekends, nite shifts were from 4:45 pm till at least 3 am. there was more concern re: customer freebys than backing management, Staff ruled,period, managers are to service staff period.
hours put in on days off are mandatory, 24 hour per day expect to get phone calls, even – more... from the G M s,. – less