Pros: positive attitudes from staff and guest on whole
Cons: Fast Food enviorment not a family dinning place as expected. server turn over is being abused.
the food quality is poor for the price. guests are pressured to add to their meals huge mark ups on bacon and cheese which can hit them hard at the bill and affect the tipping. the bar receives a tip on the drinks made for your table even when no tip is provided. management's family and friends often come in and receive hefty discounts then leave little to no gratuity on good service. When I was hired, it followed a few terminations from employees on probation. which I learned was common practice. especially when I was let go for no reason (other than : head office requested major let gos) in the final week of my own probation. one particular manager has multiple friendships with staff after their shifts and has had clearly stated that she has also dated 2 staff members since she started there. as a result, favoritism was shown and it created resentments between staff. those who stay after shift and drink are rewarded with good hours and days off because they bring in customers and spend their pay-cheques there. servers are instructed to push alcohol which goes against the liquor guidelines as taught in smart serve. servers are encouraged to create false survey results by keeping bills that customers leave behind then filling them out themselves for positive review online. good reviews equal more shifts at prime tip times, while no reviews or not enough reviews result in loss of good shifts. It was a negative experience through and through.