Pros: free bose products, and raffles
Cons: never won raffles
* Answered, trouble shot, and resolved level 1 - 3 tech support calls
* Helped users reset and change passwords
* remoted to users machine using sccm to further troubleshooting if necessary
* The hardest part of the job was when networks or SAP would go down, its hard to tell users to "wait"
* the most enjoyable part of the job is helping someone resolve – more... an issue that they thought of as unfixable – less