Bose was a great place to work as they had a strong belief in excellent customer service and innovative products. My day to day tasks varied but we had a strong emphasis on hitting our KPI's and delivering the best customer service possible.
In the six years that I worked for Bose, I learned more about building relationships with your customers and how it's important to do this to get repeat custom.
Management in Bose were very approachable at all levels and everyone regardless of role had a chance to voice their concerns in monthly town hall meetings.
The hardest part of my job was when we had to downsize our staff due to economic factors outside of our control, it's always difficult to let staff go when it is not performance related.
The most enjoyable part of my job is always people development. We had a low turnover of staff which gives me a lot of time to develop them and encourage them to develop themselves in the workplace. When I left, both the manager and assistant manager positions were filled by staff members that I had hired in lower positions in the company previously.
Great incentives for staff
Lack of room for job growth in Ireland at the time.