Pros: Supportive boss and peers
Cons: Minimal training, long hours due to high workload
A typical day at work would involve juggling a large volume and variety of tasks. I was the primary contact for general inquiries and issues - especially pay issues - often leading to an investigation to solve the problem at hand. I would run various reports for HR and operations both on a scheduled basis or on demand, depending on the report. This was the bulk of my day-to-day, however I always had one or more projects to work on in addition to this.
Depending on the volume of work being handled by the department, I would also be called upon to support recruitment and labour relations.
This position allowed me to hone my customer service skills in a higher-pressure environment than I had experienced in the past. It also gave me entry-level exposure to nearly all core facets of HR. It also afforded me experience supporting the change management process, as the company was in a transitory period in which numerous policies and processes were being overhauled, one of which was the introduction of a centralized Shared Services Organization.
My co-workers were friendly and supportive of my learning curve, and were trusting of my support to call on me when needed. One problem however, because of the high demands on the department compared to the actual size of the department, they were not always as available as I would have liked.
There were two difficult aspects of the job, with the first being that there was very little training to prepare me for what I would face on the job. The second is that the high workload resulted in an average of 10-hour work days (sometimes – more... longer) and often made it difficult for my peers in the HR department to meet and connect as often as we wanted to.
The most enjoyable aspect of the job for me was that I was able to get this experience and exposure to various aspects of the HR field. It was also a gratifying experience to be able to resolve employees' issues for them.
Ultimately I chose to leave this position so that I could pursue a high-level position and establish myself above an entry-level position in HR. Unfortunately the job market is not very healthy in Thunder Bay, so I decided to relocate to Waterloo to be closer to more opportunities. – less