Our Mission Statement: To Maximize sales by creating an exceptional environment through CUSTOMER SERVICE and VISUAL PRESENTATION second to NO OTHER.
The Store Manager position is a vital role filled with challenge, enjoyment, originality and reward. It is your influence that will ensure that the store runs efficiently and effectively. We are constantly evolving to create a better experience for both our customers and our employees. We expect our managers to do the same and to do it with passion and pride.
Be committed to uphold the company mission statement
Lead by example
Follow the company’s Customer Service initiative “S.T.A.R.S” with every customer
Recruit, builds, train and develops a highly skilled and sales focused team. Retain great people
Develop the Assistant Manager and/or MIT to take on the role of Store Manager
Develop management team (including Visual Merchandiser) to take on roles of higher responsibility
Address poor performance, initiate and administer corrective action when necessary. Ensure timely follow up
Provide positive feedback and recognition to associates for a job well done
Keep records of associate sales performance and follow up regularly
Achieve all company benchmarks: Sales $, UPT, Average Sale, Fragrance %, Promo % (list updated regularly) Personal and Store
Create effective schedules based on Sales performance and come in line with company wage cost standard/chart. Fax schedule in to DM every Friday
Control Loss within the store and achieve company objective of Loss below 1% of total store sales
Comply with all Boathouse Policies and Procedures
Maintain open communication with the District Manager
Pro-actively create strategic long term and short term action plans for the store to increase sales, customer service, visual presentation. Implement plans in a timely manner.
Keep team and self focused on what is important and communicate clear objectives
Maintain a neat, clean and organized store. This includes paperwork.
Achieve a minimum of 80% on all Store Visit Reports
Open and close the store
Excel at and effectively train associates within each specialized role within the store (see all job descriptions)
Come to work fully dressed in current season Boathouse attire from head to toe. Choose attire that will ensure that you stand out professionally as the Store Manager
Keep all working relationships professional
- Additional Duties and Responsibilities may be added at Boathouse’s discretion
Demonstrated ability to lead and motivate a team
Proven Sales results
Demonstrated high level of integrity
Excellent communication skills and proven ability to effectively communicate with all levels of an organization
Visual merchandising experience
Positive attitude, ambitious and self motivated
Customer service background
Grade 12 education
Management experience preferred
Internal Candidate - 1 year as an Assistant Manager, 6 months as an MIT
Scheduling and Availability:
Open availability from 6am to 6am Sunday to Saturday
Managers are required to be available during Boathouse Black Out periods which may include some or all Canadian Statutory holidays, Civic holidays, March Break.
All team members are required to be available during Boathouse Black Out periods which may include some or all Canadian Statutory holidays, Civic holidays and March Break. Refer to your P&P manual
Minimum 40-44 hours per week, 5 days per week (Accrual of lieu time is not allowed)
One 2 day weekend off per month (Saturday/Sunday)
Days off during the week are limited to Sunday, Tuesday, Wednesday or Thursday.
Managers must work a minimum of 2 nights per week which must include one Thursday or Friday night (or Saturday if your mall is open until 9)
Typical work shift will be either 8:30-5 or 1:30-10 unless otherwise approved by your District Manager
Call in to the District Manager to report any and all absences before the absence takes place
Reports to: District Manager
Partners With: Visual Trainer, Other Store Managers