1. Analysis and investigate claims from our customers, compose internal reports for our engineering/manufacturing department; compose formal reports for our sales department and customers. Provide technical support and problem solving for Manufacturing Department.
2. I learned quality assurance, 5S, lean manufacturing, 8D, 5 Why, Mining drill operation, Mining products.
3. Very good management system
4. My colleagues are very friendly, we supot each other at work, we go fishing, hunting or skiing after work.
5. We don't have much information from customer about how they used our products and what happened while the product failed. So that make our difficult to investigate the Root Cause of the Failure.
6. Our customer is satisfied with our Root Cause Report.