Inside Sales/Customer Support Representative
Boardwalk Communications - Victoria, BC

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Company Overview:

A Cisco Premier Partner, Boardwalk Communications is a value-added reseller and network integrator focused on networking and communications technology. We offer full network integration services including everything from network design and analysis consulting to project management and installation.

We are currently seeking a sales-focused, technology fanatic to join our Victoria BC team as a full time Inside Sales/Customer Support Representative.

This inside Sales position will be responsible for assisting assigned Account Managers in day to day sales and customer activities. With a primary focus on customer satisfaction, you will be comfortable in working with customers to meet their needs.

Specific duties will include, but not be limited to:

  • Handle inbound sales requests/calls.
  • Provide quotes as required.
  • Prepare sales orders for orders obtained.
  • Tracks stock levels for product availability. Get information and data from Manufacturers and Distributors regarding orders, as required.
  • Managing customer information.
  • Handle delivery and order escalations via established processes. Follow-up on order management process from entry to delivery. Estimates date of delivery to customer, based on knowledge of delivery schedules.
  • Perform bid or RFP response pricing as requested by Account Managers.
  • Develop specifically assigned accounts.
  • Works with Account Managers to keep account activities and information up to date.

Required Qualifications:

  • Post-Secondary Education, preferably in a business discipline (and/or equivalent work experience)
  • Demonstrated knowledge of network technology (switches, routers, firewalls, etc.), a must
  • Proven passion for customer service
  • A strong interest in sales and proven ability to build relationships with corporate customers, utilizing your outstanding interpersonal skills.
  • Proven time management and organizational skills
  • Demonstrated problem-solving ability
  • Exceptional communication skills (written/verbal)

If you are an IT sales professional and this sounds like the ideal job for you. Apply today & tell us why!