Take the good with the bad.
Pros: good insurance, opportunity to develop sales skills, easy job
Cons: low wages, lots of downtime, poor management, little opportunity for professional advancement despite insistence on promotion from within
There are good and bad things about working for BMO Harris. Unfortunately for me, the bad outweighed the good by leaps and bounds. Much of the day was spent doing things unrelated to my actual job. When we did have work to do it was a competition to see who could scatter the fastest. "Lazy" is probably the best adjective to describe the work environment.
If you don't take the initiative you won't learn much, as is true for most jobs. This was especially true for me because my Service Manager was not interested in training or helping employees be their best. My Service Manager was more interested in surfing the internet and completing personal tasks on work time. My Branch Manger(s) were essentially non-existent and unavailable 95% of the time. Training is done entirely online with ineffective Power Point presentations and quizzes you can take a re-take until you pass.
My job title included the word "service" but service is a truly minimal part of this position. Make no mistake about it; this is a SALES JOB. Your worth is determined by how many customers you can convince to open new accounts, credit cards, loans and meet with the Financial Advisor. Cold-calling, disciplinary action and threats of call nights are punishment for not meeting sales goals. If you're a Service Rep you MUST have a stellar referral/hit record to even be considered for what they see as a promotion. Years of service are irrelevant. Education is irrelevant. Sales is the golden ticket.
What I enjoyed about this job were the health benefits and the opportunity to meet new faces and interact with customers unless the customers were coming in to complain about the ridiculous policies and fees the bank charges. Should you choose to work for BMO Harris, prepare yourself to have to adjust to new policies and products frequently. Prepare yourself to have to explain and defend these changes to customers. Prepare for upset customers on a regular basis.