ex service manager (Former Employee), IL – June 25, 2013
I started working for Harris Bank back in 2006 as a teller. Within a year I was promoted. After 2 years promoted again and so forth. When I decided to move up again and take the Service Manager position, I had no direction or support from my management team. My Branch Manager never got me going on any type of training even when I asked when could I – more... take classes. Then all of a sudden my herniated disc started to finally bother me, had to get an operation and decided to get it done it Aug 2011. Came back after a month lay off and we hired a new teller that had a learning disability. Because I didn't have him sign the 90 day trial form, they fired me. I was not aware from my Branch manager that I had to do all the paperwork for new hires because normally HR does that. It had slept my mind and they let me go. Then I heard they fired the poor kid not long after that. I have an autistic son that needs therapy and the Insurance I had with the bank helped a lot, but now I have state insurance. – less
Took a small town feel bank and turned it into a Big Bank monster. Management not trained properly or not at all. Understaffed, lots of shifts worked with no lunch, no breaks. Benefits were extremely expensive and didn't cover much. Promotions were not obtainable unless you knew someone important.
Senior Service Representative (Former Employee), Grafton WI> – May 18, 2013
Pros: great customers, friendly helpful employees
Cons: location, management, hours
Harris Bank was a nice place to work, until they brought in a service manager however incentive goals are extremely high for this location. The manager was easily misguided, the service manager was extremely rude, unprofessional and harassing.
Service Representative (Former Employee), Brandon, FL – May 3, 2013
Pros: good benefits and hours
Cons: management, unrealistic sales goals
This is a great company to work for but after the merger, they had unrealistic sales goals. They didn't provide the tools we needed to meet the goals that were expected. The benefits and pay were decent. Some managers didn't fulfill their duties making the lower level employees pick up the slack.
Large international company, but leaves little autonomy to the U.S. entity. Nice work/life balance. Employee moral and job enjoyment completely dependent on department or business line. Non revenue producing units like finance, product, marketing, etc are only located in Chicago (and in some cases Milwaukee), so there is little room for advancement – more... in these areas outside of Chicago. – less
Customer Service Associate (Former Employee), Munster, IN – March 5, 2013
The typical day starts with counting cash drawer for accurate amounts and handling customer transaction. I learned to work up pressure and deal with irate customers. The co-workers were like a family and willing to help out in difficult situations. The hardest part of the job was to count large amounts of money in a short time period, but something – more... I learn to do well. The most enjoyable part of the job were the customers who spoiled us with treats. – less
Quality Assurance Analyst (Current Employee), Milwaukee, WI – March 3, 2013
Pros: casual atmosphere, casual attire
Cons: job expectations that are not realistic for an employee to meet, without working 60 hours a week for months at a time, w/out any incentive or reward
BMO Harris itself is a strong company. But they have made the wrong choice when converting M&I and Harris into one entity. Three huge step backwards by not keeping any of M&I's advanced technology or procedures. I have learned new things in this current position, but because everything is a mess with the Harris systems & files, it is impossible to meet – more... the unrealistic expectations upper management has placed on our department. I do enjoy working for my immediate supervisor, the casual atmosphere, including casual attire. – less
Service Representative (Current Employee), Chicago, IL – February 24, 2013
Great company to work for, benefits offered to part-timers right away. Tuition reimbursement encourages employees to pursue further education. Many different positions in the financial sector to pursue
Cons: no lunch because not enough coverage, no breaks, not even to go to the bathroom
Co workers as every where some good some bad, the experienced I gain was really good for the job I have now. Management not train well they were given the position because they where down graded from the purchase of Another bank. The manager didn't have a clue of what to do to help the customers and she wouldn't take care of them even If you asked her. – more... They only care about numbers and sales, even if is not good for the customer. They say that they invented the customer experience but that's not truth. The people from the other banks that Harris bought have like an inside culture that they only care about the ones who used to work for that other bank. I don't advice anybody to take a job there. Specially as CSR they will leave you alone taking care of everything, because according to the managers is not their job to take transactions or to help customers they are only there to make sure you do your sales. I had no lunches some times because they where no coverage, and on top of that 10 to 11 hour shifts. If you want to have the worst job experience go to work for BMO Harris. – less
Senior Service Representative (Current Employee), Milwaukee,WI – January 10, 2013
Pros: my co workers
Cons: everythimg else
Before I thought that M&I was a bad place to work, but I can see BMO Harris is worst. They expect all these things of employees with no formal training. Employees are not given needed increases or development for promotions. And if you do take extra training you are never promoted. This is why I have to seek employment outside BMO Harris.
Did you like Chase or Bank of America?? If not you wont like it here either!!
loan processor (Former Employee), rolling meadows illinois – December 18, 2012
was great the first 3 months until new mgmt came in and turned the place into BOA/CHASE environment took away bonus basically. have to close a certain number of loans now to make it which is impossible oh and the fact they hired a bunch of people and didn't even let them know the company was moving....nice... not about the customer experience here anymore, – more... all about a number you can close monthly – less