Senior Service Representative (Former Employee), Grafton WI> – May 18, 2013
Pros: great customers, friendly helpful employees
Cons: location, management, hours
Harris Bank was a nice place to work, until they brought in a service manager however incentive goals are extremely high for this location. The manager was easily misguided, the service manager was extremely rude, unprofessional and harassing.
Service Representative (Former Employee), Brandon, FL – May 3, 2013
Pros: good benefits and hours
Cons: management, unrealistic sales goals
This is a great company to work for but after the merger, they had unrealistic sales goals. They didn't provide the tools we needed to meet the goals that were expected. The benefits and pay were decent. Some managers didn't fulfill their duties making the lower level employees pick up the slack.
Large international company, but leaves little autonomy to the U.S. entity. Nice work/life balance. Employee moral and job enjoyment completely dependent on department or business line. Non revenue producing units like finance, product, marketing, etc are only located in Chicago (and in some cases Milwaukee), so there is little room for advancement – more... in these areas outside of Chicago. – less
Customer Service Associate (Former Employee), Munster, IN – March 5, 2013
The typical day starts with counting cash drawer for accurate amounts and handling customer transaction. I learned to work up pressure and deal with irate customers. The co-workers were like a family and willing to help out in difficult situations. The hardest part of the job was to count large amounts of money in a short time period, but something – more... I learn to do well. The most enjoyable part of the job were the customers who spoiled us with treats. – less
Quality Assurance Analyst (Current Employee), Milwaukee, WI – March 3, 2013
Pros: casual atmosphere, casual attire
Cons: job expectations that are not realistic for an employee to meet, without working 60 hours a week for months at a time, w/out any incentive or reward
BMO Harris itself is a strong company. But they have made the wrong choice when converting M&I and Harris into one entity. Three huge step backwards by not keeping any of M&I's advanced technology or procedures. I have learned new things in this current position, but because everything is a mess with the Harris systems & files, it is impossible to meet – more... the unrealistic expectations upper management has placed on our department. I do enjoy working for my immediate supervisor, the casual atmosphere, including casual attire. – less
Service Representative (Current Employee), Chicago, IL – February 24, 2013
Great company to work for, benefits offered to part-timers right away. Tuition reimbursement encourages employees to pursue further education. Many different positions in the financial sector to pursue
Cons: no lunch because not enough coverage, no breaks, not even to go to the bathroom
Co workers as every where some good some bad, the experienced I gain was really good for the job I have now. Management not train well they were given the position because they where down graded from the purchase of Another bank. The manager didn't have a clue of what to do to help the customers and she wouldn't take care of them even If you asked her. – more... They only care about numbers and sales, even if is not good for the customer. They say that they invented the customer experience but that's not truth. The people from the other banks that Harris bought have like an inside culture that they only care about the ones who used to work for that other bank. I don't advice anybody to take a job there. Specially as CSR they will leave you alone taking care of everything, because according to the managers is not their job to take transactions or to help customers they are only there to make sure you do your sales. I had no lunches some times because they where no coverage, and on top of that 10 to 11 hour shifts. If you want to have the worst job experience go to work for BMO Harris. – less
Senior Service Representative (Current Employee), Milwaukee,WI – January 10, 2013
Pros: my co workers
Cons: everythimg else
Before I thought that M&I was a bad place to work, but I can see BMO Harris is worst. They expect all these things of employees with no formal training. Employees are not given needed increases or development for promotions. And if you do take extra training you are never promoted. This is why I have to seek employment outside BMO Harris.
Did you like Chase or Bank of America?? If not you wont like it here either!!
loan processor (Former Employee), rolling meadows illinois – December 18, 2012
was great the first 3 months until new mgmt came in and turned the place into BOA/CHASE environment took away bonus basically. have to close a certain number of loans now to make it which is impossible oh and the fact they hired a bunch of people and didn't even let them know the company was moving....nice... not about the customer experience here anymore, – more... all about a number you can close monthly – less
Interview tomorrow for this position...you definitely have me 2nd guessing my decision.
BMO Harris Bank
Job Work/Life Balance
A well-rounded position
Personal Banker (Current Employee), Brookfield, WI – December 7, 2012
The banker position in the BMO Harris contact center is a very well-rounded position. This position requires more skill and knowledge than a banker in the branch as there are more duties and accesses. This is, to me, the most enjoyable part of the job as it allows for a variety of activities throughout the day. A typical day may include troubleshooting – more... online banking, providing balances and assisting customers in finding the product that best suits their needs, helping customers understand their credit card statements, locating a branch for a customer, and assisting other co-workers in providing customer assistance. – less
Sr Quality Assurance Lead - Consultant (Current Employee), Chicago IL – November 9, 2012
Over nine years of experience in Software testing and Management. Experience includes over five and half years in Quality Assurance, as a Coordinator and Tester on Client/Server and Web applications. Expertise in writing test cases and test plans for Manual & Automation testing of various Business applications. Specialized in preparing and executing – more... software test plans and user requirement analysis, testing and test result analysis. Worked with WinRunner, QTP and Test Director and Quality Center Testing Experience in Test Management, Bug Tracking and Reporting Systems using Test Director Functional test, Integration testing, Negative/Positive testing, Security testing, Regression testing, Black Box testing, Performance testing, Stress (Volume) testing, Data Driven testing and User Interface testing. Documentation of Test Cases and Test Result Good knowledge of QTP methodologies. Thorough understanding of Configuration Management and familiarity with builds. Good communication skills, ability to work as part of a team and on own. Versatile team player with excellent interpersonal and technical documentation skills – less