Pros: lots of perks. jeans days as rewards for production or voluntary ot, catered lunches for special occasions, or sometimes just because.
Cons: took some time to adjust to the large corporate feel of bmo as compared to m&i.
Typical day included inbound customer service calls from clients or prospective clients inquiring about products or asking for service. Directing new account clients to the proper department. Servicing demand deposit accounts, loan accounts, CDs. Researching problem issues and providing follow-up for the clients.
I learned all the fine points of customer – more... service in finance and lending. Also learned the "one and done" approach to customer service - the goal being to get the issue resolved in one call - without the need for follow-up.
Management was approachable and helpful.
Enjoyed my co-workers. A nice friendly bunch of people from diverse backgrounds. Never encountered anyone that was difficult to work with. Formed a number of lasting personal relationships through my association at work. Nice cordial environment.
Hardest part of the job was working with individuals who were angry. Working with finances is a very sensitive area. Often people do not want to accept the reality or responsibility of an overdrawn account, late CD renewal, service charge for a late loan payment, etc. These kinds of situations require tact, patience, and the willingness to go the extra mile to get a satisfactory resolution for the client and the bank.
Most enjoyable part of the job was a successful call where the client got what they needed quickly, accurately, and to their satisfaction. I like customer service and helping people solve their problems is always a rewarding outcome. – less