+Pull daily team report and assigned work to team members; ensure per-defined Service Level Standards (SLA) is met in all queues
+Reviewing e-mails of Department Inbox. Take ownership of escalated issues and ensure issue seen to completion by communicating with branches and contributing information; discussing regarding missing requirement; ensure all responses are professional, appropriate and accurate.
+Update different account type as per provided documents in different application (RIS, ADP, FILENET, ...)
+Resolving escalated issue that my manager ask me to review. Provide feedback
+Identifying potential risk situations and communicating them to internal regulatory bodies such as Compliance, Risk or legal Dept. Ensure
+Playing a lead role in maintaining communication with the branches regarding the Re-Documentation project and working with work flow coordinators to address and resolve complex inquiries