Cons: extended hours, micro-management, horrible morale as everyone is fearful of keeping their jobs
revenue, revenue, revenue! that is all that matters to the management (senior level and at branch level).
I used to pride myself on my customer service skills, however you have to report everyday (sometimes 3x/day) how many outbound calls made, how many appts booked, how many sales booked/appt. etc........
Great place to work if you are a shark or an aspiring "used car salesman"