Mastercard Customer Contact Agent (Former Employee) – Mississauga, ON – 7 May 2014
• Responsible for providing sound customer experiences to BMO MasterCard clients in an inbound call center environment • Provided solutions to clients using strong communication techniques and by customizing products and services around their needs • Strived to be top performer within my team, exceeded sales targets • Nominated by peers and management as Annual Employee Survey representative for my floor team to be responsible for ensuring quality control, overseeing team morale, and meeting with senior management to discuss issues and devise solutions to logistical and structural concerns within the department
Research and Marketing Associate (Former Employee) – Toronto, ON – 10 December 2017
Typical day consisted of cold calling and client prospecting. Sometimes tedious but good at building solid work ethic. Advancement very competitive and in some cases non existent. Poor pay but exciting environment,
Financial Services Manager (Former Employee) – Toronto, ON – 9 December 2017
Being a FSM is very stressful, there's simply endless target to meet while the capacity is not there. We have to understand all aspects of accounts, personal lending and small business lending, deceased account, investments and commercial accounts. If the target cannot be met, there's tons of coaching and we can get scolded easily. Of course there's micro-management. Nowadays, BMO is trying to promote digitization while the capacity is not there yet.
micro-management, constant over time working without pay if target is not met