FSM (Former Employee) – Edmonton AB – 23 September 2013
revenue, revenue, revenue! that is all that matters to the management (senior level and at branch level). I used to pride myself on my customer service skills, however you have to report everyday (sometimes 3x/day) how many outbound calls made, how many appts booked, how many sales booked/appt. etc........ Great place to work if you are a shark or an aspiring "used car salesman"
extended hours, micro-management, horrible morale as everyone is fearful of keeping their jobs
Branch Manager (Current Employee) – Oakville, ON – 21 January 2018
I have worked at BMO Financial Group most of my career and have been able to move up from a Customer Service Representative to Branch Manager within a span of 10 years. That says something that this company invests and believes in its employees.